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Best AI for customer service

Faster, consistent service without losing the human touch. AI handles routine queries and supports agents, with escalation to people where it matters.

Professional tool with the strongest GDPR profileHeylohaGDPR: Strong
  • Provider based in the Netherlands
  • Data in the EU according to the provider
  • Publishes certification/GDPR safeguards
View the tool
General model: the default choiceClaudeGDPR: Strong
  • Editorial score 9.0 of 10
  • Elo 1506
Claude for customer service
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Watch out in this field

Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.

All 52 options

Professional tools with the strongest published GDPR safeguards first, then general assistants by suitability.

52options, 40 field-specific
12free to try
26professional tools from NL or EU
17GDPR strong or good
Strong · 4Good · 9Limited · 18Unknown · 9
#SolutionQualityQuality from blind duels on LMArena: users choose between two anonymous answers. A difference of about 20 points is noticeable, a few points is noise. How we measurePriceGDPROur summary of what the provider itself publishes about your data. For a professional tool: whether the data is held in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only applies to a model with a documented problem. How we measure
1Heyloha professional toolCovalore B.V. (Utrecht, NL) · Netherlands · free to tryDutch AI communication assistant that automatically answers parents' questions 24/7 via website chat and WhatsApp Business. Trained on your own policies, rates and placement information; answers questions in 50+ languages and books tours directly into the calendar. Childcare organisations go live within 30 minutes.on Heyloha 250 €149/mo, 500 €239/mo…Strong2TOPdesk professional toolTOPdesk (Delft, Netherlands) · NetherlandsDutch FMIS / service management system for facilities, IT and HR teams: requests, work orders, bookings, contracts and asset management in a single system. Since 2026 it includes AI: automatic categorisation, AI search in the self-service portal and the AI colleague TOPdesk Robin, which summarises requests and drafts replies. The handler remains ultimately responsible.own modelEssential €61, Engaged €86, Excel…Strong3Gfacility professional toolGfacility Projects B.V. (Breda, Netherlands) · NetherlandsDutch platform that brings facilities, IT and workplace services together in a single service management system: requests, work orders, room bookings, visitor registration and asset management. AI agents handle service requests, classify tickets and support the helpdesk; AI is charged separately per agent on top of the platform fee.own modelprice per user, AI agents ap…Strong4HorecaHub professional toolAgyn Group B.V. (Amsterdam, NL) · NetherlandsAI assistant that answers guests' phone calls, emails and webchat for your restaurant. It makes, changes and cancels reservations and answers questions about opening hours, the menu and allergens.own modelfrom €369/mth (up to 2,000 completed…Strong5Parloa professional toolParloa (Berlin, Germany) · EUAI agent management platform for contact centres: voice and chat AI agents at enterprise scale in multiple languages.on on requestGood6Polly professional toolPolly (Amersfoort, Netherlands) · NetherlandsAI knowledge management platform that supplies customer service teams, staff and bots with up-to-date answers from one central knowledge base.own modelon requestGood7Voicelabs Robin professional toolVoicelabs (Netherlands) · Netherlands · free to tryRobin, the AI phone assistant, answers incoming calls, WhatsApp messages and chat, retrieves customer details and handles appointments. For housing associations, Robin automates maintenance requests and routine questions 24/7, with a seamless handover to staff including a conversation summary.own modelStarter €149/month (300 min)Good8Spotler Engage professional toolSpotler Group (The Hague, Netherlands) · NetherlandsDutch tool (formerly OBI4wan) for media monitoring and webcare: online and offline media in one dashboard, with an AI topic generator.on on requestGood9moinAI professional toolknowhere GmbH (Hamburg, DE) · EUGerman AI chatbot and agent platform for automated customer communication in marketing, sales and service.own modelon requestGood10Ebbot professional toolEbbot (Stockholm, SE) · EUSwedish agentic AI for customer service with chat and email agents and AI insights, for 250+ customers.on on requestGood11Raffle professional toolRaffle (Copenhagen, DK) · EUDanish AI search and chat that answers customer questions 24/7 and exposes content gaps in knowledge bases.own modelon requestGood12Y.digital professional toolY.digital (Utrecht, NL) · NetherlandsUtrecht-based AI company with the Ally platform for self-service, agent assist, semantic search and data discovery.own modelon requestGood13TrainTool professional toolTrainTool (Utrecht, Netherlands) · NetherlandsUtrecht-based platform (since 2012) for conversation training with online role-plays. Employees practise sales, leadership and customer conversations whenever it suits them. AI coach Alix gives immediate feedback on their exercises.own modelon requestGood14Tidio Lyro professional toolTidio (Poland) · EUAI customer service agent that automatically answers common webshop questions and connects with Shopify and WooCommerce.on Starter $29/monthLimited15Neople professional toolNeople B.V. (Den Bosch) · NetherlandsDutch AI colleague for customer service that automates up to 80% of e-commerce tickets (Shopify, Lightspeed, PostNL).own modelon request (from ~$1,750/month)Limited16Watermelon professional toolWatermelon (Utrecht) · Netherlands · free to tryDutch AI customer service agent that automates repetitive questions, EU-hosted and ISO 27001-certified.on freemiumLimited17Trengo AI HelpMate professional toolTrengo (Utrecht) · NetherlandsAI chatbot within the Trengo multichannel platform that handles FAQs and repetitive conversations on autopilot in 26 languages.on plans + €0.25–0.30 per AI conversa…Limited18Lime Connect (voorheen Userlike) professional toolLime Connect (Cologne) · EUGerman customer messaging platform with AI chatbot, Smart FAQ and form suggestions around a central knowledge base.on Pro €87/month (min. 3 seats)Limited19Deepdesk professional toolDeepdesk (Amsterdam, Netherlands) · NetherlandsAgent-assist AI giving customer service staff real-time reply suggestions across chat, email and voice, integrated with the CRM.own modelon requestLimited20PolyAI professional toolPolyAI Ltd (London, UK)Voice AI agents that handle enterprise phone conversations naturally, built on the Agent Studio platform.own modelon requestLimited21Cognigy professional toolCognigy / NICE (Düsseldorf, Germany) · EUEnterprise conversational AI platform for voice and chat agents, plus Agent Copilot for contact centres, with free choice of LLM.on on requestLimited22Chatkracht professional toolChatkracht (Hengelo, NL) · NetherlandsDutch customer service specialist combining AI chatbots (incl. ChatGPT) with human chat, email and phone support.on on requestLimited23Freeday professional toolFreeday (Rotterdam, NL) · NetherlandsDutch AI agents ('digital employees') that handle customer service, finance and KYC processes end to end.own modelon request (pay-per-resolution)Limited24boost.ai professional toolboost.ai (Stavanger, NO) · EUConversational AI for regulated sectors: chat and voice bots for banks, insurers, telecoms and government.own modelon requestLimited25Zowie professional toolZowie (US/Poland)Enterprise platform for customer-facing AI agents with a deterministic decision layer alongside the chosen LLM.on on requestLimited26Level AI professional toolLevel AI (US)Contact centre AI that scores 100% of interactions, deploys voice agents, and offers real-time agent assist and VoC insights.own modelon requestLimited27Observe.AI professional toolObserve.AI, Inc. (Redwood City, USA)Agentic CX platform with AI agents for customer conversations, real-time agent guidance and automatic QA and coaching.own modelon requestLimited28EvaluAgent professional toolEvaluAgent (UK)QA platform for contact centres: automatic quality scoring of all conversations, coaching and AI agent observability.own modelon requestLimited29Dixa professional toolDixa (Copenhagen, DK) · EUCustomer service platform with AI agent Mim, copilot and Auto-QA across chat, email, phone, WhatsApp and social.own modelon requestLimited30Sleak professional toolSolid Solutions B.V. · Netherlands · free to tryDutch AI chatbot builder that lets childcare organisations launch their own assistant in five minutes, trained on internal policy, pedagogical approach and FAQs. Both parents and staff can query the bot. Deployable as a website widget or helpdesk tool.own modelfrom €59/month (Start)Limited31Leexi professional toolLeexi (Brussels, Belgium) · EUBelgian AI note-taker for sales calls and video meetings. Leexi transcribes in more than 100 languages, produces summaries, fills in CRM fields automatically and gives sales staff coaching based on their conversations.on €12–€39 per user/month (annual…Limited32Intercom Fin professional toolIntercomAI agent that resolves customer enquiries end to end across chat and email, on top of helpdesks such as Zendesk and Salesforce.on $0.99 per resolved conversationUnknown33Zendesk AI Agents professional toolZendesk · free to tryAI agents within Zendesk that automatically handle support tickets and deflect repetitive questions.on Suite $55–$169/agent/month (annu…Unknown34Ada professional toolAda Support Inc.Omnichannel AI customer service platform with its own 'Reasoning Engine' that autonomously resolves 70% of interactions.on on request (~$30k/year enterpris…Unknown35Salesforce Agentforce professional toolSalesforceAutonomous AI service agents on top of Service Cloud that handle customer enquiries via the Atlas Reasoning Engine.on $125/user/month or $0.10 per a…Unknown36Freshworks Freddy AI professional toolFreshworksAI agent within Freshdesk/Freshservice that autonomously handles customer enquiries, with a separate Copilot for agent assist.own model~$0.49/session emailUnknown37Sierra professional toolSierra (San Francisco, US)Platform for AI customer service agents via chat, voice, email and WhatsApp; billed based on outcomes achieved.on on request (outcome-based pricin…Unknown38DigitalGenius professional toolDigitalGenius (London, UK)AI agent for e-commerce customer service that automatically resolves order tracking, returns, subscriptions and warranty claims.own modelon requestUnknown39Gorgias professional toolGorgias (San Francisco, US)Helpdesk plus AI agent for webshops (including Shopify) that automates support and recommends products in the chat.on on requestUnknown40Inworld AI professional toolTheai, Inc. dba Inworld AI, Mountain View (US) · free to tryReal-time voice and LLM inference that lets game characters and NPCs talk with and respond to players live.on free pay-as-you-goUnknown41Claude generalAnthropicFamily of language models from Anthropic that excels at long documents, careful reasoning, coding and reliable, safe output.1506Elo$20 / monthStrong42ChatGPT generalOpenAIOpenAI's versatile, agentic flagship with a very large context window and a broad ecosystem of integrations.1485Elo$8 / monthStrong43Copilot generalMicrosoftMicrosoft's AI layer that combines GPT and Claude models with your own organisational data and the Microsoft 365 apps.1485Elofrom €10 / monthCaution44Qwen generalAlibaba Cloud · free to tryChinese model family from Alibaba Cloud with a free chat app, a large open-weight catalogue and the proprietary flagship Qwen3.8-Max with 1 million tokens of context.1484Eloon requestCaution45GLM (Z.ai) generalZ.ai (Zhipu AI) · free to tryChinese AI lab (Zhipu, international Z.ai) with the open-weight GLM family under MIT licence, particularly strong at programming and agent tasks at low prices.1483Elo$18 / monthCaution46Kimi generalMoonshot AI · free to tryChinese AI lab (Moonshot AI) with the open-weight Kimi K2 family and an assistant that focuses strongly on agents, deep research and long documents.1487Elo$19 / monthCaution47Le Chat (Mistral) generalMistral AIFrench/European AI lab with open-weight and commercial models and the Le Chat assistant, with EU data residency as its core proposition.1426Elo$14.99 / monthStrong48Gemini generalGoogleGoogle DeepMind's natively multimodal model family, deeply integrated into Workspace, with a very large context window.1527Elo€4.99 / monthStrong49Grok generalxAIThe model from xAI, integrated into X, distinguished by real-time access to live X posts and web data.1471Elo$10 / monthCaution50DeepSeek generalDeepSeek · free to tryOpen-weight (MIT) Chinese language model with a 1M context window and a built-in reasoning mode, at very low API costs.1475Eloon requestCaution51Perplexity generalPerplexity AI · free to tryUS AI search engine that delivers answers with source citations via its own Sonar models and external frontier models, with separate Enterprise agreements on data use.–Elo$20 / monthUnknown52Llama generalMeta · free to tryMeta's natively multimodal, open-weight Mixture-of-Experts family (Scout and Maverick), free to download and self-host.–Eloon requestCaution
Download as CSV Quality: LMArena · prices: OpenRouter and providers · as of 9 November 2026

Last checked: 8 November 2026 · How we check

How to start in customer service

  1. Try this weekStart free with Heyloha on non-confidential work. In an hour you'll get a feel for what AI can do in customer service.
  2. Sort the basics (GDPR)Choose the business variant, sign a data processing agreement and turn off training on your data. See the GDPR check per option.
  3. Go deeper with field softwareBook a demo with Heyloha: built for customer service, with the strongest published safeguards.

Where AI does the most in this field

The core tasks we track for this profession. Tools in the list above can be compared on these tasks.

  1. 1Answer frequently asked questions automatically
  2. 2Support agents with draft replies
  3. 3Summarise and categorise conversations
  4. 4Keep the knowledge base up to date

Per task in customer service

A separate comparison for each task, with the top pick shown.

AI chatbot for customer serviceTop pick: Heyloha35 toolsAI phone agent and voice agentsTop pick: Heyloha9 tools

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Frequently asked questions

Related professions

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The full Safety grid

What is the best AI for customer service?

It depends on your requirements. Field-specific solutions such as Heyloha are built for customer service; general assistants such as Claude are more widely usable and cheaper to get started with. At the top of this page are our picks.

What is the difference between a 'field-specific tool' and a 'general assistant'?

A general assistant (such as ChatGPT or Claude) is a clever all-rounder you talk to yourself. A field-specific tool is a ready-made product for customer service, often built on top of such an assistant, with its own domain knowledge, integrations and GDPR arrangements. The 'Quality' column shows which model a tool runs on.

May I use confidential data?

Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.

What does the GDPR profile mean?

Our summary of what the provider publishes about data protection: EU hosting, no training on your data, certifications and provenance. 'Strong' = several safeguards published; 'Unknown' = the provider shares little, so ask them. It is a tool, not legal advice.