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Freshworks

Freshworks Freddy AI

AI agent within Freshdesk/Freshservice that autonomously handles customer enquiries, with a separate Copilot for agent assist.

Go to the website Freshworks Freddy AI alternatives
Shared spot32of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Unknown
  • No published safeguards found

Each tile is a professional tool in customer service, with the strongest GDPR profile on the left. 9 professional tools share this spot, like Freshworks Freddy AI profile unknown: they share this place. Click through to that tool.

Price$0.49/email session; Copilot from $29~$0.49/email session; Copilot from $29/agent/mo
Free trialYes
ModelNot publicnot clearly public, multiple LLMs

Last checked: 3 August 2026 · How we check

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This is what Freshworks Freddy AI looks like

www.freshworks.com
Freshworks Freddy AI website
Freshworks Freddy AI website

What it does

Freddy AI Agent resolves customer queries
AI Copilot with reply suggestions
Live translations and AI summaries
Omnichannel ticketing platform
50+ ready-made agentic workflows
Smart routing and SLA automation
Freddy AI Insights for managers
Translations in 60+ languages

Comparable in customer service

HeylohaHeyloha 250 €149/mo, 500 €239/mo…Gfacilityprice per user, AI agents ap…HorecaHubfrom €369/mth (up to 2,000 completed…TOPdeskEssential €61, Engaged €86, Excel…Raffleon requestTrainToolon request
All 40 professional tools for customer service
Underlying model

not clearly public, multiple LLMs. Many tools build on a large model from providers such as OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it states where your data goes.

GDPR check for customer service

Questions about Freshworks Freddy AI

AI for customer service
Which AI model does Freshworks Freddy AI use?
The maker of Freshworks Freddy AI does not publicly disclose which AI model sits underneath. Not clearly disclosed; multiple LLMs.
How much does Freshworks Freddy AI cost?
~$0.49/email session; Copilot from $29/agent/month. Check the current price on the provider's website; prices change often.
Who is Freshworks Freddy AI for?
Freshworks Freddy AI focuses on customer service. It fits tasks such as automatically answering frequently asked questions, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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