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Parloa (Berlin, Germany)

Parloa

AI agent management platform for contact centres: voice and chat AI agents at enterprise scale in multiple languages.

Go to the website Parloa alternatives
Shared spot5of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Good
  • Provider based in the EU
  • Publishes certification/GDPR safeguards

Each tile is a professional tool in customer service, the strongest GDPR profile on the left. 9 professional tools, like Parloa, have a good profile: they share this spot. Click for that tool.

Priceon request
Free trialNone foundNot found on the provider's site when checked on 26 July 2026
BasedBerlin, GermanyEU
ModelChatGPT

Last checked: 26 July 2026 · How we check

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This is what Parloa looks like

www.parloa.com
Parloa's website
Parloa's website

What it does

Parloa Studio: visual AI agent builder
Multi-channel: voice, chat, messaging, multimodal
Real-time translation with 97% accuracy
Simulation of thousands of conversation tests
Version control and audit trails for agents
Integrations: Salesforce, Zendesk, Genesys, SAP
Insights dashboard with AHT and containment rate
ISO 27001, SOC 2, PCI DSS, HIPAA certifications

Comparable in customer service

HeylohaHeyloha 250 €149/mo, 500 €239/mo…Gfacilityprice per user, AI agents ap…HorecaHubfrom €369/mth (up to 2,000 completed…TOPdeskEssential €61, Engaged €86, Excel…Raffleon requestTrainToolon request
All 40 professional tools for customer service

Parloa compared

Parloa vs GfacilityParloa vs HeylohaParloa vs HorecaHubParloa vs TOPdeskParloa vs Voicelabs Robin
Runs onChatGPTOpenAI1485EloGPT-5.51481 GDPR check for customer service

Questions about Parloa

AI for customer service
Which AI model does Parloa use?
Parloa runs (in part) on ChatGPT. OpenAI GPT models via Azure OpenAI, publicly documented; ISO 27001, SOC 2, PCI DSS.
How much does Parloa cost?
on request. Check the current price on the provider's website; rates change often.
Who is Parloa for?
Parloa is aimed at customer service. It supports work such as automatically answering frequently asked questions, helping agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
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