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EvaluAgent (UK)

EvaluAgent

QA platform for contact centres: automatic quality scoring of all conversations, coaching and AI agent observability.

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Shared spot14of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Limited
  • Provider based outside the EU
  • Publishes certification/GDPR safeguards

Each tile is a professional tool in customer service, the strongest GDPR profile on the left. 18 professional tools share this spot with EvaluAgent because they also have a Limited profile. Click for that tool.

Priceon request
Free trialYes
BasedUKOutside EU
ModelNot publicnot public, GDPR and 'EU AI Act Ready'; also detects hallucinations of AI agents

Last checked: 25 July 2026 · How we check

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This is what EvaluAgent looks like

www.evaluagent.com
EvaluAgent website
EvaluAgent website

What it does

Automatic QA of 100% of conversations (AutoQA)
Customisable scorecards for agent assessment
Speech and text analysis of interactions
Gamification: rewards and performance recognition
AI agent observability (hallucination detection)
Customer sentiment and frustration monitoring
Coaching queues and e-learning automated
Integrations with Genesys, Salesforce, Zendesk

Comparable in customer service

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All 40 professional tools for customer service
Underlying model

Not public: GDPR and 'EU AI Act Ready'; also detects hallucinations from AI agents. Many tools build on a large model from, for example, OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it sets out where your data goes.

GDPR check for customer service

Questions about EvaluAgent

AI for customer service
Which AI model does EvaluAgent use?
The maker of EvaluAgent does not publicly disclose which AI model sits underneath. GDPR and 'EU AI Act Ready'; also detects hallucinations in AI agents.
How much does EvaluAgent cost?
on request. Check the current price on the provider's website; rates change often.
Who is EvaluAgent for?
EvaluAgent focuses on customer service. It fits work such as automatically answering frequently asked questions, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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