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Lime Connect (Cologne)

Lime Connect (voorheen Userlike)

German customer messaging platform with AI chatbot, Smart FAQ and form suggestions around a central knowledge base.

Go to the website Lime Connect (voorheen Userlike) alternatives
Shared spot14of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Limited
  • Provider based in the EU

Each tile is a professional tool in customer service, with the strongest GDPR profile on the left. 18 professional tools, like Lime Connect (voorheen Userlike), have a Limited profile: they share this spot. Click for that tool.

PricePro €87/month (min. 3 seats)Pro €87/month (min. 3 seats); AI Agent add-on €99/month per AI agent + €19/month per employee (Copilot)
Free trialYes
Based inCologneEU
ModelChatGPT

Last checked: 3 August 2026 · How we check

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This is what Lime Connect (voorheen Userlike) looks like

connect.lime-technologies.com
Lime Connect (voorheen Userlike) website
Lime Connect (voorheen Userlike) website

What it does

AI agents automate interactions
Copilot summarises and drafts replies
Channels: chat, WhatsApp, email, SMS
AI updates the CRM and triggers workflows
80+ languages from a single knowledge base
Drag-and-drop workflow builder
Seamless handover to an agent
GDPR-compliant EU data storage

Comparable in customer service

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Questions about Lime Connect (voorheen Userlike)

AI for customer service
Which AI model does Lime Connect (voorheen Userlike) use?
Lime Connect (voorheen Userlike) runs (partly) on ChatGPT. OpenAI GPT-4 (from the Corporate plan).
How much does Lime Connect (voorheen Userlike) cost?
Pro €87/month (min. 3 seats); AI Agent add-on €99/month per AI agent + €19/month per agent (Copilot). Check the current price on the provider's website; rates change often.
Who is Lime Connect (voorheen Userlike) for?
Lime Connect (voorheen Userlike) is aimed at customer service. It fits work such as answering frequently asked questions automatically, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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