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Zendesk

Zendesk AI Agents

AI agents within Zendesk that automatically handle support tickets and deflect repetitive questions.

Go to the website Zendesk AI Agents alternatives
Shared spot32of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Unknown
  • No published safeguards found

Each block is a professional tool in customer service, the strongest GDPR profile on the left. 9 professional tools have an Unknown GDPR profile, like Zendesk AI Agents: they share this spot. Click for that tool.

PriceSuite $55–$169/agent/monthSuite $55–$169/agent/month (annual); 5–15 AI resolutions/agent free; then ~$1.50–$2.00 per resolution
Free trialYes
ModelChatGPT

Last checked: 3 August 2026 · How we check

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This is what Zendesk AI Agents looks like

www.zendesk.com
Zendesk AI Agents website
Zendesk AI Agents website

What it does

Autonomous AI agents for all channels
Copilot assists support staff
Automatic ticket routing
AI-driven voice support
Automatic quality assurance (QA)
Workforce management with AI forecasting
Reporting and service analytics
No-code Agent Builder for service teams

Comparable in customer service

HeylohaHeyloha 250 €149/mo, 500 €239/mo…Gfacilityprice per user, AI agents ap…HorecaHubfrom €369/mth (up to 2,000 completed…TOPdeskEssential €61, Engaged €86, Excel…Raffleon requestTrainToolon request
All 40 professional tools for customer service
Runs onChatGPTOpenAI1485EloGPT-5.51481 GDPR check for customer service

Questions about Zendesk AI Agents

AI for customer service
Which AI model does Zendesk AI Agents use?
Zendesk AI Agents runs (in part) on ChatGPT. Primarily GPT-4o; modular multi-LLM (also Anthropic, Google, Bedrock).
How much does Zendesk AI Agents cost?
Suite $55–$169/agent/mo (annual); 5–15 AI resolutions/agent free; thereafter ~$1.50–$2.00 per resolution. Check the current price on the provider's website; rates change often.
Who is Zendesk AI Agents for?
Zendesk AI Agents is aimed at customer service. It fits work such as answering frequently asked questions automatically, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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