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PolyAI Ltd (London, UK)

PolyAI

Voice AI agents that handle enterprise phone conversations naturally, built on the Agent Studio platform.

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Shared spot14of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Limited
  • Provider based outside the EU
  • Publishes certification/GDPR safeguards

Each tile is a professional tool in customer service, the strongest GDPR profile on the left. 18 professional tools, like PolyAI, have a limited profile: they share this spot. Click for that tool.

Priceon request
Free trialNone foundNot found on the provider's website when checked on 11 September 2026
BasedLondon, UKOutside EU
ModelNot publicproprietary Raven model, trained on 1 bn+ enterprise conversations, SOC 2, GDPR and PCI DSS as standard

Last checked: 11 September 2026 · How we check

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What PolyAI looks like

poly.ai
PolyAI website
PolyAI website

What it does

Visual agent builder (Agent Studio)
Agent Development Kit for developers
Dialogue-native runtime for voice and chat
Proprietary Raven model on 1 billion+ conversations
SOC 2, HIPAA, GDPR and PCI DSS compliance
Multi-channel: chat, voice, appointments
Full visibility into every agent decision
Multilingual voice interaction, human-like tone

Comparable in customer service

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Underlying model

proprietary Raven model, trained on 1 bn+ enterprise conversations, SOC 2, GDPR and PCI DSS as standard. Many tools build on a large model from providers such as OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it sets out where your data goes.

GDPR check for customer service

Questions about PolyAI

AI for customer service
Which AI model does PolyAI use?
The maker of PolyAI does not disclose which AI model sits underneath. Own model, Raven, trained on over 1 billion enterprise conversations; SOC 2, GDPR and PCI DSS as standard.
How much does PolyAI cost?
on request. Check the current price on the provider's website; rates change often.
Who is PolyAI for?
PolyAI is aimed at customer service. It fits tasks such as automatically answering frequently asked questions, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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