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Gorgias (San Francisco, US)

Gorgias

Helpdesk plus AI agent for webshops (including Shopify) that automates support and recommends products in the chat.

Go to the website Gorgias alternatives
Shared spot32of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Unknown
  • Provider based outside the EU

Each block is a professional tool in customer service, with the strongest GDPR profile on the left. 9 professional tools, like Gorgias, have an Unknown profile: they share this spot. Click through for that tool.

Priceon request
Free trialYes
BasedSan Francisco, USAOutside the EU
ModelChatGPT

Last checked: 11 August 2026 · How we check

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This is what Gorgias looks like

www.gorgias.com
Gorgias website
Gorgias website

What it does

Omnichannel inbox (email, chat, SMS)
AI Agent trained on 1 bn+ conversations
Native Shopify integration with order data
Shopping Assistant with upsell suggestions
Voice/telephone support in the helpdesk
300+ integrations (Klaviyo, Yotpo)
Revenue attribution reporting
Knowledge base trained on your own store data

Comparable in customer service

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Questions about Gorgias

AI for customer serviceAI for e-commerce
Which AI model does Gorgias use?
Gorgias runs (in part) on ChatGPT. Built on a direct OpenAI partnership (publicly stated), fine-tuned on brand voice and order management.
How much does Gorgias cost?
on request. Check the current price on the provider's website; rates change often.
Who is Gorgias for?
Gorgias focuses on customer service, e-commerce. It suits tasks such as automatically answering frequently asked questions, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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