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Level AI (US)

Level AI

Contact centre AI that scores 100% of interactions, deploys voice agents, and offers real-time agent assist and VoC insights.

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Shared spot14of 40 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR safeguard (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in customer service
GDPR: Limited
  • Provider based outside the EU
  • Publishes certification/GDPR safeguards

Each block is a professional tool in customer service, the strongest GDPR profile on the left. 18 professional tools, like Level AI, have a limited profile: they share this spot. Click for that tool.

Priceon request
Free trialNone foundNot found on the provider's site when checked on 25 July 2026
BasedUSOutside the EU
ModelNot publicnot public, 7 domain-specific proprietary 'Latitude' models; ISO 27001, HIPAA, SOC 2, GDPR

Last checked: 25 July 2026 · How we check

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What it does

100% of conversations scored automatically
AI virtual agents: triage through to full resolution
Agent Assist: real-time AI support during calls
Automated quality scoring (Auto-QA)
Omnichannel: voice, chat, email, social
Voice of the Customer: insights from all interactions
Screen recording and real-time agent monitoring
AI coaching plans based on conversation data

Comparable in customer service

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All 40 professional tools for customer service
Underlying model

not public, 7 domain-specific proprietary 'Latitude' models; ISO 27001, HIPAA, SOC 2, GDPR. Many tools build on a large model from providers such as OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it sets out where your data goes.

GDPR check for customer service

Questions about Level AI

AI for customer service
Which AI model does Level AI use?
The maker of Level AI does not publish which AI model is underneath. 7 domain-specific proprietary 'Latitude' models; ISO 27001, HIPAA, SOC 2, GDPR.
How much does Level AI cost?
on request. Check the current price on the provider's website; rates change often.
Who is Level AI for?
Level AI is aimed at customer service. It suits tasks such as automatically answering frequently asked questions, supporting agents with draft replies, and summarising and categorising conversations.
What should I look for in AI for customer service?
Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Next stepAll 52 options for customer serviceProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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