Home / Customer service / Parloa vs TOPdesk
Parloa vs TOPdesk
Both are built for customer service. TOPdesk has a stronger GDPR profile, a published monthly price and a free trial.
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TOPdeskTOPdesk (Delft, Netherlands)GDPR: Strong
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 3 by 3 points with a clear margin
The key differences
- TOPdesk has a stronger GDPR profile: strong, versus good for Parloa.
- TOPdesk lists a published monthly price (€120); for Parloa the price is on request.
- TOPdesk offers a free trial; we did not find one for Parloa.
| Criterion | Parloa | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Strong |
| Price | on request | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Not found | Yes |
| Origin | EU | Netherlands |
| Runs on | ChatGPT | Not public |
| Tasks | AI chatbot for customer service, AI telephonist and voice agents | AI chatbot for customer service |
Choose Parloa if…
- what you're looking for: Parloa Studio: visual AI agent builder
- what you're looking for: multi-channel: voice, chat, messaging, multimodal
- what you're looking for: real-time translation with 97% accuracy
Choose TOPdesk if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- you want to try it for free first
- what you're looking for: work assignments and service requests
Features of Parloa
- Parloa Studio: visual AI agent builder
- Multi-channel: voice, chat, messaging, multimodal
- Real-time translation with 97% accuracy
- Simulation of thousands of conversation tests
- Version control and audit trails for agents
- Integrations: Salesforce, Zendesk, Genesys, SAP
- Insights dashboard with AHT and containment rate
- ISO 27001, SOC 2, PCI DSS, HIPAA certifications
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: Parloa or TOPdesk?
- TOPdesk has the stronger GDPR profile, a published monthly price and a free trial. Whichever matters more to you decides the choice; the table sets everything side by side.
- Which is cheaper: Parloa or TOPdesk?
- Parloa: on request. TOPdesk: Essential €61, Engaged €86, Excellent €120 per operator per month (volume discount from 11 operators); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: Parloa or TOPdesk?
- TOPdesk has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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