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OpenAI
Customer serviceChatGPT for customer service
OpenAI's versatile, agentic flagship with a very large context window and a broad ecosystem of integrations.
ChatGPT is strong across a wide range of tasks and excels at agentic coding and debugging; that suits automatically answering frequently asked questions.
- GDPR profileOur summary of what the provider itself publishes about your data: EU hosting possible, no training on your data for business use, and self-hosting available. Caution applies to a model with a documented problem, such as an investigation by a regulator. How we measure
- GDPR: Strong
- QualityQuality from blind duels on LMArena: users choose between two anonymous answers. A difference of about 20 points is noticeable, a few points is noise. How we measure
- 1485Elo, independent
- Editorial scoreOur own assessment on 10 of suitability for professional work, price and privacy. This is a judgement, not a measurement; that is why it always sits alongside the Elo. How we measure
- 8,9
- Entry price
- $0
What ChatGPT does in customer service
- Automatically answering frequently asked questions
- Supporting agents with draft replies
- Summarising and categorising conversations
- Keeping the knowledge base up to date
- Versatile across a wide range of tasks
- Strong at agentic coding and debugging
- Multimodal: text, image and speech
- Large ecosystem and integrations
ChatGPT has a strong published GDPR profile and is, with the right business settings, well suited to use in customer service.
Confidentiality and GDPR
GDPR: StrongBe transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
EU data residency available for Enterprise, Edu and the API. Business and API data are not used for training by default; consumer tiers (Free/Plus/Pro) are, unless you turn this off.
Prices
Other models for customer service
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Copilot for customer serviceMicrosoft · editorial 8.31485
Qwen for customer serviceAlibaba Cloud · editorial 7.91484
GLM (Z.ai) for customer serviceZ.ai (Zhipu AI) · editorial 7.71483Professional tools running on ChatGPT
Questions about ChatGPT for customer service
- Is ChatGPT suitable for customer service?
- Yes. ChatGPT is strong across a wide range of tasks and excels at agentic coding and debugging, which suits customer service well. Always assess the specific task and keep a professional in the loop.
- May I put confidential data into ChatGPT?
- Be transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations. EU data residency available for Enterprise, Edu and the API. Business and API data are not used for training by default; consumer tiers (Free/Plus/Pro) are, unless you turn this off.
- How much does ChatGPT cost?
- There's Free ($0), Go ($8 / month), Plus ($20 / month), Pro (from $100 / month), Business / API (from $20 / seat). Check current prices on the official site.
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