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Customer serviceGemini for customer service
Google DeepMind's natively multimodal model family, deeply integrated into Workspace, with a very large context window.
Gemini isn't on our list for customer service. Usable for general work, but first look at the options we recommend for customer service.
- GDPR profileOur summary of what the provider itself publishes about your data: EU hosting possible, no training on your data for business use, and self-hosting available. Caution applies to a model with a documented problem, such as an investigation by a regulator. How we measure
- GDPR: Strong
- QualityQuality from blind duels on LMArena: users choose between two anonymous answers. A difference of about 20 points is noticeable, a few points is noise. How we measure
- 1527Elo, independent
- Editorial scoreOur own assessment on 10 of suitability for professional work, price and privacy. This is a judgement, not a measurement; that is why it always sits alongside the Elo. How we measure
- 8,6
- Entry price
- $0
What Gemini does in customer service
- Automatically answering frequently asked questions
- Supporting agents with draft replies
- Summarising and categorising conversations
- Keeping the knowledge base up to date
- Natively multimodal: text, image, audio, video
- Very large context window
- Deep Google Workspace integration
- Enterprise options via Vertex AI
Gemini has a strong published GDPR profile and, with the right business settings, is well usable in customer service.
Confidentiality and GDPR
GDPR: StrongBe transparent that customers are speaking with AI and ensure a smooth handover to an employee. Protect the privacy of customer data in conversations.
Via Vertex AI, processing can be pinned to EU regions (including the Netherlands). Enterprise data is not used for training; the free consumer app offers fewer guarantees (though stricter policies apply for the EU/EEA).
Prices
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Questions about Gemini for customer service
- Is Gemini suitable for customer service?
- Not specifically. Gemini is not on our list for customer service; it is broadly usable, but first look at the options we recommend for customer service. Keep a professional in the loop for any use.
- May I put confidential data into Gemini?
- Be transparent that customers are speaking with AI and ensure a smooth handover to a staff member. Safeguard the privacy of customer data in conversations. Via Vertex AI, processing can be locked to EU regions (including the Netherlands). Enterprise data is not used for training; the free consumer app offers fewer guarantees (although stricter policies apply for the EU/EEA).
- How much does Gemini cost?
- There is Free ($0), Google AI Plus (€4.99 / month), AI Pro (€21.99 / month), AI Ultra (from €99.99 / month), Workspace / API (per seat / per token). Check current prices on the official site.
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