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TrustYou GmbH (Munich, Germany)TrustYou
Hospitality AI platform for review management, guest surveys and AI agents such as a booking assistant and guest concierge.
Shared spot2of 16 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the NL or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in hospitality
GDPR: Good
- Provider based in the EU
- Publishes certification/GDPR safeguards
Pricefrom €75/month per location (CXP, annual)
Free trialNone foundNot found on the provider's site when checked on 7 November 2026
BasedMunich, GermanyEU
ModelChatGPT
Last checked: 7 November 2026 · How we check
Is this your tool? Fill in missing detailsThis is what TrustYou looks like
www.trustyou.com
What it does
Central inbox for guest reviews
AI sentiment analysis of feedbackAI review responses
Competitor benchmarking
Multilingual guest surveys
Unified guest profiles (CDP)
AI booking agent via chat24/7 digital concierge agent
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Questions about TrustYou
- Which AI model does TrustYou use?
- TrustYou runs (in part) on ChatGPT. LLMs 'trained specifically for hospitality'; OpenAI Ireland Limited is listed as a sub-processor for AI responses in the DPA (according to the provider). EU Hosting and EU Data Residency: CXP services at Hetzner in Germany, CDP at Microsoft Azure in the Netherlands; Salesforce (Germany, USA) as cloud database (according to the provider). CDP: ISO 27001, SOC 2 Type II and GDPR-compliant; CXP: GDPR-compliant; DPA via the terms (according to the provider). Guest data is not used to train external models (according to the provider).
- How much does TrustYou cost?
- from €75/month per location (CXP, annual). Check the current price on the provider's website; rates change often.
- Who is TrustYou for?
- TrustYou is aimed at hospitality. It supports tasks such as handling reservations and guest communication, monitoring and responding to reviews, and creating menus, promotions and social content.
- What should I watch out for with AI in hospitality?
- Guest data (allergies, payment details, reservation history) is personal data. Use GDPR-compliant systems and do not enter customer lists into a free chatbot.
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