Home / Hospitality / HorecaHub vs TrustYou
HorecaHub vs TrustYou
Both are built for customer service. HorecaHub has a stronger GDPR profile and a free trial; TrustYou has a lower monthly price.
HorecaHubAgyn Group B.V. (Amsterdam, NL)GDPR: Strongfrom €369/mth (up to 2,000 completed calls), then €0.18 per… · free trial
Stronger on 2 by 3 points with a clear margin
TrustYouTrustYou GmbH (Munich, Germany)GDPR: Goodfrom €75/month per location (CXP, annual)
Stronger on 1 by 3 points with a clear margin
The key differences
- HorecaHub has a stronger GDPR profile: Strong, against Good for TrustYou.
- TrustYou is cheaper: €75 per month, against €369 for HorecaHub.
- HorecaHub has a free trial; we could not find one for TrustYou.
| Criterion | HorecaHub | TrustYou |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Good |
| Price | from €369/mth (up to 2,000 completed calls), then… | from €75/month per location (CXP, annual) |
| Free trial | Yes | Not found |
| Origin | Netherlands | EU |
| Runs on | Not public | ChatGPT |
| Tasks | AI chatbot for customer service, AI for planning and rosters, AI telephonist and voice agents | AI chatbot for customer service |
Choose HorecaHub if…
- GDPR and confidentiality weigh heavily
- you want to try it for free first
- Phone, WhatsApp, email and web chat
Choose TrustYou if…
- you care about the monthly price
- what you're looking for: a central inbox for guest reviews
- what you're looking for: AI sentiment analysis of feedback
HorecaHub features
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
- Connects with booking and point-of-sale systems
- Trained on your menu, website and house style
- Replies in Dutch, English, German, French and Spanish
- Sentiment and conversation analysis
- Live transcript of phone calls
- Records allergies with the booking
TrustYou's features
- Central inbox for guest reviews
- AI sentiment analysis of feedback
- AI review responses
- Competitor benchmarking
- Multilingual guest surveys
- Unified guest profiles (CDP)
- AI booking agent via chat
- 24/7 digital concierge agent
Frequently asked questions
- Which is better: HorecaHub or TrustYou?
- HorecaHub has a stronger GDPR profile and a free trial; TrustYou has a lower monthly price. What matters most to you determines the choice; the table puts everything side by side.
- Which is cheaper: HorecaHub or TrustYou?
- HorecaHub: from €369/month (up to 2,000 completed conversations), then €0.18 to €0.14 per conversation; 10% discount on an annual contract. TrustYou: from €75/month per location (CXP, annual).
- Which is safer for your data: HorecaHub or TrustYou?
- HorecaHub has the stronger GDPR profile (Strong versus Good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for hospitality.
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