Home / Hospitality / Bonnie vs TrustYou
Bonnie vs TrustYou
Both are for customer service. Bonnie has a free trial; TrustYou has a stronger GDPR profile and a lower monthly price.
BonnieHello Pollie B.V. (Amsterdam, NL)GDPR: Limitedfrom €125/mth on annual billing, €135/mth on monthly billing (Starter) · free trial
Stronger on 1 by 3 points with a clear margin
TrustYouTrustYou GmbH (Munich, Germany)GDPR: Goodfrom €75/month per location (CXP, annual)
Stronger on 2 by 3 points with a clear margin
The key differences
- TrustYou has the stronger GDPR profile: good, versus limited for Bonnie.
- TrustYou is cheaper: €75 per month, against €125 at Bonnie.
- Bonnie has a free trial; we did not find one at TrustYou.
| Criterion | Bonnie | TrustYou |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Limited | Good |
| Price | from €125/mth on annual billing, €135/mth on monthly billing… | from €75/month per location (CXP, annual) |
| Free trial | Yes | Not found |
| Origin | Netherlands | EU |
| Runs on | Not public | ChatGPT |
| Tasks | AI chatbot for customer service, AI telephonist and voice agents | AI chatbot for customer service |
Choose Bonnie if…
- you want to try it for free first
- what you're looking for: 24/7 AI phone answering
- what you're looking for: taking reservations by phone
Choose TrustYou if…
- GDPR and confidentiality weigh heavily
- you care about the monthly price
- what you're looking for: a central inbox for guest reviews
Bonnie's features
- 24/7 AI phone answering
- Taking reservations by phone
- WhatsApp confirmations and reminders
- Conversations in 20+ languages
- Smart handover to staff
- Conversation analytics dashboard
- Integration with Zenchef/TheFork/OpenTable
- Personalised dashboard with missed opportunities and revenue
TrustYou's features
- Central inbox for guest reviews
- AI sentiment analysis of feedback
- AI review responses
- Competitor benchmarking
- Multilingual guest surveys
- Unified guest profiles (CDP)
- AI booking agent via chat
- 24/7 digital concierge agent
Frequently asked questions
- Which is better: Bonnie or TrustYou?
- Bonnie has a free trial; TrustYou has a stronger GDPR profile and a lower monthly price. What matters more to you decides the choice; the table puts everything side by side.
- Which is cheaper: Bonnie or TrustYou?
- Bonnie: from €125/mo with annual billing, €135/mo with monthly billing (Starter); Business €195/€215 per month, Pro €385/€420 per month. TrustYou: from €75/mo per location (CXP, annual).
- Which is safer for your data: Bonnie or TrustYou?
- TrustYou has the stronger GDPR profile (good versus limited). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for hospitality.
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