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TrustYou GmbH (Munich, Germany)How safe is TrustYou for hospitality?
TrustYou has a strong GDPR profile. Usable in hospitality, provided you use the business version and follow the points of attention below.
Where does TrustYou stand in hospitality?
Shared place 6 of 28 options for hospitality (professional tools and general assistants) on GDPR profile. 6 options, like TrustYou, have a Good profile. Each tile is an option we follow for this field; click for the check.
Published safeguards
LLMs 'trained specifically for hospitality'; OpenAI Ireland Limited is listed as a sub-processor for AI responses in the DPA (according to the provider). EU Hosting and EU Data Residency: CXP services at Hetzner in Germany, CDP at Microsoft Azure in the Netherlands; Salesforce (Germany, US) as cloud database (according to the provider). CDP: ISO 27001, SOC 2 Type II and GDPR-compliant; CXP: GDPR-compliant; DPA via the terms (according to the provider). Guest data is not used to train external models (according to the provider).
How to use TrustYou safely
- Use the business variant and sign a data processing agreement (DPA).
- Do not enter unnecessary personal data into prompts; anonymise where possible.
- Enable EU data residency where the provider offers it.
- Keep a professional in the loop: guest data (allergies, payment details, reservation history) is personal data.
Stronger or equally strong in hospitality
HorecaHubAgyn Group B.V. (Amsterdam, NL)Voicelabs RobinVoicelabs (Netherlands)ApicbaseApicbase NV (Antwerp, BE)DyflexisDyflexis B.V. (The Hague, NL)HiJiffyHiJiffy (Lisbon, Portugal / EU)Latest developments
Via pop-up windows in the HTML preview of code blocks, an attacker could bypass Lockdown Mode and siphon off your chat history, via a manipulated prompt, GPT or shared chat. OpenAI patched the flaw on 18 September 2026; Check Point published the details on 5 November. Users do not need to do anything. source
In the third quarter of 2026, OpenAI made more than 200 reports to law enforcement about threatened violence based on ChatGPT conversations. Conversations in which someone appears fixated on violence may be ended automatically by ChatGPT, and if it happens repeatedly, OpenAI can pause the account. So don't assume that what you type into ChatGPT stays confidential. source
ChatGPT can use plugins to search and summarise iCloud mail and change appointments, including on the free subscription. Signing in uses an app-specific password from Apple; it remains valid if you disconnect the integration in ChatGPT and you must revoke it yourself via account.apple.com. source
Questions
- How safe is TrustYou for hospitality?
- TrustYou has a good GDPR profile. Usable in hospitality, provided you use the business variant and follow the points of attention below. Good safeguards, but not on every point.
- Does TrustYou train on my data?
- LLMs 'trained specifically for hospitality'; OpenAI Ireland Limited is listed as a sub-processor for AI responses in the DPA (according to the provider). EU Hosting and EU Data Residency: CXP services at Hetzner in Germany, CDP at Microsoft Azure in the Netherlands; Salesforce (Germany, US) as cloud database (according to the provider). CDP: ISO 27001, SOC 2 Type II and GDPR-compliant; CXP: GDPR-compliant; DPA via the terms (according to the provider). Guest data is not used to train external models (according to the provider).
- What should I watch out for with AI in hospitality?
- Guest data (allergies, payment details, reservation history) is personal data. Use GDPR-compliant systems and do not enter customer lists into a free chatbot.
Source documents
Everything about TrustYou Best AI for hospitality
Summarised by the editorial team from provider documentation · not legal advice
Last checked: 7 November 2026 · How we check
Source: , checked on 7 November 2026
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