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Tenzo Ltd (Gerrards Cross, GB)

How safe is Tenzo for hospitality?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is established in the NL or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for hospitalityUnknown

The maker of Tenzo publishes little about data protection. Ask before you put confidential hospitality data into it.

Where does Tenzo stand in hospitality?

Shared spot 19 of 28 options for hospitality (professional tools and general assistants) on the GDPR profile. 3 options, like the Tenzo profile, are unknown. Each tile is an option we track for this field; click for the check.

Strong5
Good6
Limited7
Unknown3
Caution7

Published safeguards

None of these three found in what the provider publishes; you can read what is there below. Is this your tool? Add the details

AI features run on OpenAI and Anthropic; data only goes to them when you use an AI feature, and they do not train on API data; hosted at AWS in Ireland; Cyber Essentials certified (according to the provider)

How to use Tenzo safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Ask the provider explicitly where data is stored and processed.
  • Keep a professional in the loop: guest data (allergies, payment details, reservation history) is personal data.

Stronger or equally strong in hospitality

HorecaHubAgyn Group B.V. (Amsterdam, NL)Voicelabs RobinVoicelabs (Netherlands)TrustYouTrustYou GmbH (Munich, Germany)ApicbaseApicbase NV (Antwerp, BE)DyflexisDyflexis B.V. (The Hague, NL)

Latest developments

9 November 2026Claude Code stores approved commands containing passwords in settings.local.json

If you choose "Yes, and don't ask again" in Claude Code, the tool saves the command verbatim in .claude/settings.local.json, including passwords or API keys. Apiiro found real secrets in 1,122 of 104,185 public copies on GitHub, including 379 database passwords. Keep the file out of git, use variables for secrets, and replace any keys that have already leaked. source

5 November 2026Flaw in Lockdown Mode patched

Via pop-up windows in the HTML preview of code blocks, an attacker could bypass Lockdown Mode and siphon off your chat history, via a manipulated prompt, GPT or shared chat. OpenAI patched the flaw on 18 September 2026; Check Point published the details on 5 November. Users do not need to do anything. source

November 2 2026Message threads (beta) fall outside Zero Data Retention

With message threads in the Claude API, Anthropic stores the conversation, the system prompt and the tools on the server, encrypted in memory and not on disk, until up to one hour after the last use. The feature does not qualify for Zero Data Retention; your other ZDR agreements still apply. If you work with personal data under ZDR, only enable threads if your DPIA covers it. source

Questions

How safe is Tenzo for hospitality?
The maker of Tenzo publishes little about data protection. Ask before you put confidential hospitality data into it. The provider publishes little on this, ask before business use.
Does Tenzo train on my data?
AI features run on OpenAI and Anthropic; data only goes to them when you use an AI feature, and they do not train on API data; hosted at AWS in Ireland; Cyber Essentials certified (according to the provider)
What should I watch out for with AI in hospitality?
Guest data (allergies, payment details, reservation history) is personal data. Use GDPR-compliant systems and do not enter customer lists into a free chatbot.

Source documents

www.gotenzo.comwww.gotenzo.comwww.gotenzo.com

Everything about Tenzo Best AI for hospitality

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 23 October 2026 · How we check

Next stepAll 28 options for hospitalityProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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