Home / Hospitality / TrustYou vs Voicelabs Robin
TrustYou vs Voicelabs Robin
Both are for customer service. TrustYou has a lower monthly price; Voicelabs Robin has a free trial.
TrustYouTrustYou GmbH (Munich, Germany)GDPR: Goodfrom €75/month per location (CXP, annual)
Stronger on 1 by 2 points with a clear margin
Voicelabs RobinVoicelabs (Netherlands)GDPR: GoodStarter €149/month (300 min) · free trial
Stronger on 1 by 2 points with a clear margin
The key differences
- TrustYou is cheaper: €75 per month, against €149 for Voicelabs Robin.
- Voicelabs Robin has a free trial; we haven't found one for TrustYou.
| Criterion | TrustYou | Voicelabs Robin |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Good |
| Price | from €75/month per location (CXP, annual) | Starter €149/month (300 min) |
| Free trial | Not found | Yes |
| Origin | EU | Netherlands |
| Runs on | ChatGPT | Not public |
| Tasks | AI chatbot for customer service | AI chatbot for customer service, AI telephonist and voice agents |
Choose TrustYou if…
- you care about the monthly price
- what you're looking for: a central inbox for guest reviews
- what you're looking for: AI sentiment analysis of feedback
Choose Voicelabs Robin if…
- you want to try it for free first
- what you're looking for: 24/7 AI telephony, multilingual
- what you're looking for: automatically schedule appointments and process reservations
TrustYou's features
- Central inbox for guest reviews
- AI sentiment analysis of feedback
- AI review responses
- Competitor benchmarking
- Multilingual guest surveys
- Unified guest profiles (CDP)
- AI booking agent via chat
- 24/7 digital concierge agent
Features of Voicelabs Robin
- 24/7 AI telephony, multilingual
- Automatically schedule appointments and process reservations
- WhatsApp and chat integration
- Integration with CRM, agenda and your own systems
- Warm handover with call summary to staff member
- Receive and record maintenance reports
- 100% EU hosting, ISO 27001-compliant
- Transparent pricing structure with fixed per-minute rates
Frequently asked questions
- Which is better: TrustYou or Voicelabs Robin?
- TrustYou has a lower monthly price; Voicelabs Robin has a free trial. What weighs more for you decides the choice; the table puts everything side by side.
- Which is cheaper: TrustYou or Voicelabs Robin?
- TrustYou: from €75/month per location (CXP, billed annually). Voicelabs Robin: Starter €149/month (300 min); Growth €299/month (1,000 min); Custom: on request (excl. VAT); 14 days free trial.
- Which is safer for your data: TrustYou or Voicelabs Robin?
- On the GDPR profile they do not clearly differ (good and good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for hospitality.
Every Friday: what changed in AI for hospitality
New models, prices, oversight and tools, with sources and what it means for you. One email a week, unsubscribe with one click.