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Wysa Inc. (international)

How safe is Wysa for mental health & psychology?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for mental health & psychologyLimited

Wysa publishes limited privacy safeguards. Ask the provider for clarification before you put confidential mental health & psychology data into it.

Where does Wysa stand in mental health & psychology?

Shared place 17 of 29 options for mental health & psychology (professional tools and general assistants) on GDPR profile. 5 options, like Wysa, have a limited profile. Each tile is an option we track for this field; click to check.

Strong11
Good5
Limited5
Unknown1
Caution7

Published safeguards

–Provider based in NL/EUNot known
–Data in the EU (according to provider)Not known
✓Publishes certification (ISO/NEN/GDPR)Yes

its own AI plus third-party language models: OpenAI, Anthropic and Google Gemini are among the providers Wysa names (according to the provider). Data sits on Amazon Web Services cloud servers, with residency in the US or the UK; the privacy statement mentions LLM processing in the provider's European data region (according to the provider). ISO 27001 and ISO 27701, DCB 0129 (according to the provider). Chat messages are not used as training data by the LLM, zero data retention; however, anonymised chats are sometimes used for the provider's own AI (according to the provider)

How to use Wysa safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Ask the provider explicitly where data is stored and processed.
  • Keep a professional in the loop: mental health records contain special category personal data (health data, GDPR).

Stronger or equally strong in mental health & psychology

SessieverslagVOF Rohlfs van Esch (Netherlands)MedendoMedendo B.V. (Utrecht, NL)VerticaiVerticai B.V. (Utrecht, the Netherlands)NotizyLinku (Netherlands)SessieklapSessieklap (Netherlands)

Latest developments

9 November 2026Claude Code stores approved commands containing passwords in settings.local.json

If you choose "Yes, and don't ask again" in Claude Code, the tool saves the command verbatim in .claude/settings.local.json, including passwords or API keys. Apiiro found real secrets in 1,122 of 104,185 public copies on GitHub, including 379 database passwords. Keep the file out of git, use variables for secrets, and replace any keys that have already leaked. source

5 November 2026Flaw in Lockdown Mode patched

Via pop-up windows in the HTML preview of code blocks, an attacker could bypass Lockdown Mode and siphon off your chat history, via a manipulated prompt, GPT or shared chat. OpenAI patched the flaw on 18 September 2026; Check Point published the details on 5 November. Users do not need to do anything. source

November 2 2026Message threads (beta) fall outside Zero Data Retention

With message threads in the Claude API, Anthropic stores the conversation, the system prompt and the tools on the server, encrypted in memory and not on disk, until up to one hour after the last use. The feature does not qualify for Zero Data Retention; your other ZDR agreements still apply. If you work with personal data under ZDR, only enable threads if your DPIA covers it. source

Questions

How safe is Wysa for mental health & psychology?
Wysa publishes limited privacy safeguards. Ask the provider for clarification before you put confidential mental health & psychology data into it. Limited or partly unknown safeguards: check with the provider.
Does Wysa train on my data?
its own AI plus third-party language models: OpenAI, Anthropic and Google Gemini are among the providers Wysa names (according to the provider). Data sits on Amazon Web Services cloud servers, with residency in the US or the UK; the privacy statement mentions LLM processing in the provider's European data region (according to the provider). ISO 27001 and ISO 27701, DCB 0129 (according to the provider). Chat messages are not used as training data by the LLM, zero data retention; however, anonymised chats are sometimes used for the provider's own AI (according to the provider)
What should I watch out for with AI in mental health & psychology?
Mental health records contain special category personal data (health data, GDPR). Only use systems with 7510 certification, a data processing agreement and EU hosting; audio recordings of therapy sessions must not be sent unencrypted to external servers. AI-supported diagnostics and treatment decisions fall under the EU AI Act (high risk) and require human oversight and an audit trail. A BIG-registered professional remains ultimately responsible for the content of the record.

Source documents

www.wysa.comnhsaccelerator.comlegal.wysa.iolegal.wysa.io

Everything about Wysa Best AI for mental health & psychology

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 7 November 2026 · How we check

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