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Medendo B.V. (Utrecht, NL)

How safe is Medendo for mental health & psychology?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the NL or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for mental health & psychologyStrong

Medendo has a strong published GDPR profile and, with the right business settings, is well suited to mental health & psychology.

Where does Medendo stand in mental health & psychology?

Shared spot 1 of 29 options for mental health & psychology (professional tools and general assistants) on GDPR profile. 11 options, like Medendo profile, are Strong. Each tile is an option we track for this field; click for the check.

Strong11
Good5
Limited5
Unknown1
Caution7

Published safeguards

✓Provider based in NL/EUYes
✓Data in the EU (according to provider)Yes
✓Publishes certification (ISO/NEN/GDPR)Yes

language model used not publicly disclosed; conversation data processed exclusively within the European Union and stored encrypted (according to the provider); recordings, transcripts and reports not used to train AI models, including by suppliers (according to the provider); ISO 27001:2022 and NEN 7510-1:2017 certified (according to the provider)

How to use Medendo safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Enable EU data residency where the provider offers it.
  • Keep a professional in the loop: mental health records contain special category personal data (health data, GDPR).

Stronger or equally strong in mental health & psychology

SessieverslagVOF Rohlfs van Esch (Netherlands)VerticaiVerticai B.V. (Utrecht, the Netherlands)NotizyLinku (Netherlands)SessieklapSessieklap (Netherlands)TherapieVerslagWaypointerDigital (Netherlands)

Questions

How safe is Medendo for mental health & psychology?
Medendo has a strong published GDPR profile and, with the right business settings, is well suited to mental health & psychology. EU options, no training on your data and/or self-hostable.
Does Medendo train on my data?
language model used not publicly disclosed; conversation data processed exclusively within the European Union and stored encrypted (according to the provider); recordings, transcripts and reports not used to train AI models, including by suppliers (according to the provider); ISO 27001:2022 and NEN 7510-1:2017 certified (according to the provider)
What should I watch out for with AI in mental health & psychology?
Mental health records contain special category personal data (health data, GDPR). Only use systems with 7510 certification, a data processing agreement and EU hosting; audio recordings of therapy sessions must not be sent unencrypted to external servers. AI-supported diagnostics and treatment decisions fall under the EU AI Act (high risk) and require human oversight and an audit trail. A BIG-registered professional remains ultimately responsible for the content of the record.

Source documents

www.medendo.comwww.parnassiagroep.nlwww.medendo.comwww.medendo.com

Everything about Medendo Best AI for mental health & psychology

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 25 October 2026 · How we check

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