Home / Customer service / Raffle vs TOPdesk
Raffle vs TOPdesk
Both are built for customer service. TOPdesk has a stronger GDPR profile and a published monthly price.
RaffleRaffle (Copenhagen, DK)GDPR: Goodon request · free trial
Stronger on 0 by 2 points with a clear margin
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 2 by 2 points with a clear margin
The key differences
- TOPdesk has the stronger GDPR profile: strong, versus good for Raffle.
- TOPdesk publishes a monthly price (€120); with Raffle the price is on request.
| Criterion | Raffle | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Strong |
| Price | on request | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Yes | Yes |
| Origin | EU | Netherlands |
| Tasks | AI chatbot for customer service | AI chatbot for customer service |
Choose Raffle if…
- what you're looking for: AI search widget on your own content
- what you're looking for: chat interface with your own knowledge base
- what you're looking for: autocomplete on search queries
Choose TOPdesk if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- what you're looking for: work assignments and service requests
Raffle's features
- AI search widget on your own content
- Chat interface with your own knowledge base
- Autocomplete for search queries
- Multilingual AI models
- Automatic crawling and indexing of content
- Analytics: queries, CTR, content gaps made visible
- GDPR-compliant, no cookies or IP tracking
- Integrations with Zendesk, Intercom, SharePoint
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: Raffle or TOPdesk?
- TOPdesk has the stronger GDPR profile and a published monthly price. Which matters more to you decides the choice; the table puts everything side by side.
- Which is cheaper: Raffle or TOPdesk?
- Raffle: on request. TOPdesk: Essential €61, Engaged €86, Excellent €120 per practitioner per month (volume discount from 11 practitioners); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: Raffle or TOPdesk?
- TOPdesk has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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