Home / Customer service / HorecaHub vs Raffle
HorecaHub vs Raffle
Both are built for customer service. HorecaHub has a stronger GDPR profile and a published monthly price.
HorecaHubAgyn Group B.V. (Amsterdam, NL)GDPR: Strongfrom €369/mth (up to 2,000 completed calls), then €0.18 per… · free trial
Stronger on 2 by 2 points with a clear margin
RaffleRaffle (Copenhagen, DK)GDPR: Goodon request · free trial
Stronger on 0 by 2 points with a clear margin
The key differences
- HorecaHub has a stronger GDPR profile: Strong, against Good for Raffle.
- HorecaHub lists a published monthly price (€369); for Raffle the price is on request.
| Criterion | HorecaHub | Raffle |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Good |
| Price | from €369/mth (up to 2,000 completed calls), then… | on request |
| Free trial | Yes | Yes |
| Origin | Netherlands | EU |
| Tasks | AI chatbot for customer service, AI for planning and rosters, AI telephonist and voice agents | AI chatbot for customer service |
Choose HorecaHub if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- Phone, WhatsApp, email and web chat
Choose Raffle if…
- what you're looking for: AI search widget on your own content
- what you're looking for: chat interface with your own knowledge base
- what you're looking for: autocomplete on search queries
HorecaHub features
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
- Connects with booking and point-of-sale systems
- Trained on your menu, website and house style
- Replies in Dutch, English, German, French and Spanish
- Sentiment and conversation analysis
- Live transcript of phone calls
- Records allergies with the booking
Raffle's features
- AI search widget on your own content
- Chat interface with your own knowledge base
- Autocomplete for search queries
- Multilingual AI models
- Automatic crawling and indexing of content
- Analytics: queries, CTR, content gaps made visible
- GDPR-compliant, no cookies or IP tracking
- Integrations with Zendesk, Intercom, SharePoint
Frequently asked questions
- Which is better: HorecaHub or Raffle?
- HorecaHub has a stronger GDPR profile and a published monthly price. What matters most to you determines the choice; the table puts everything side by side.
- Which is cheaper: HorecaHub or Raffle?
- HorecaHub: from €369/month (up to 2,000 completed conversations), then €0.18 to €0.14 per conversation; 10% discount on an annual contract. Raffle: on request.
- Which is safer for your data: HorecaHub or Raffle?
- HorecaHub has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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