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Maykin / Open Gemeente Initiatief (Amsterdam, Netherlands)

Gem

Open source virtual municipal assistant that answers citizens' questions via chat and phone, in use at 27 municipalities.

Go to the website Gem alternatives
Shared spot5of 22 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in government & municipalities
GDPR: Good
  • Provider based in the Netherlands
  • Publishes certification/GDPR safeguards

Each block is a professional tool in government & municipalities, with the strongest GDPR profile on the left. 8 professional tools, like Gem, have a good profile: they share this spot. Click a tool for details.

Priceon request
Free trialNot foundNot found on the provider's site when checked on 19 August 2026
Based inAmsterdam, NetherlandsNetherlands
ModelNot publicmodel not publicly disclosed; open source (Rasa framework), Gem is tested with several language models; SaaS via the Maykin Media cloud on Dutch Microsoft Azure servers, on-premise possible (according to the provider); Maykin is ISO 27001 and ISO 9001 certified (according to the provider); no licence fees, only support and hosting (according to the provider)

Last checked: 19 August 2026 · How we check

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This is what Gem looks like

opengem.nl
Website of Gem
Website of Gem

What it does

Chatbot for municipal websites
Nationwide knowledge base with answers
Answers adjustable locally
Also reachable by telephony
Management environment for your own answers
SaaS with automatic updates
Voice assistants in development
Going live within one day possible

Comparable in government & municipalities

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All 22 professional tools for government & municipalities
Underlying model

Model not publicly disclosed; open source (Rasa framework), Gem is tested with several language models; SaaS via the Maykin Media cloud on Dutch Microsoft Azure servers, on-premise possible (according to the provider); Maykin is ISO 27001 and ISO 9001 certified (according to the provider); no licence fees, only support and hosting (according to the provider). Many tools build on a large model from, for example, OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it sets out where your data goes.

GDPR check for government & municipalities

Questions about Gem

AI for government & municipalities
Which AI model does Gem use?
The maker of Gem does not publicly disclose which AI model sits underneath. Open source (Rasa framework), Gem is tested with several language models; SaaS via the Maykin Media cloud on Dutch Microsoft Azure servers, on-premise possible (according to the provider); Maykin is ISO 27001 and ISO 9001 certified (according to the provider); no licence fees, only support and hosting (according to the provider).
How much does Gem cost?
on request. Check the current price on the provider's website; rates change often.
Who is Gem for?
Gem is aimed at government & municipalities. It suits work such as drafting letters and decisions in plain language, searching and redacting Freedom of Information requests and dossiers, and summarising council and policy documents.
What should I watch out for with AI in government & municipalities?
Governments fall under stricter rules (GDPR, Open Government Act, EU AI Act, archiving law) and algorithm registers. Choose demonstrably EU-hosted or on-premise solutions and register AI use.
Next stepAll 34 options for government & municipalitiesProfessional tools and general assistants side by side, on GDPR profile, price and quality.SS

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