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Maykin / Open Gemeente Initiatief (Amsterdam, Netherlands)

How safe is Gem for government & municipalities?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1), and whether the provider is based in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for government & municipalitiesGood

Gem has a good GDPR profile. Usable in government & municipalities, provided you use the business variant and follow the points of attention below.

Where does Gem stand in government & municipalities?

Shared place 9 of 34 options for government & municipalities (professional tools and general assistants) on GDPR profile. 8 options, like Gem, have a good profile. Each tile is an option we follow for this field; click to check.

Strong8
SS
Good8
ST
Limited10
Unknown1
Caution7

Published safeguards

✓Provider based in NL/EUYes
–Data in the EU (according to provider)Not known
✓Publishes certification (ISO/NEN/GDPR)Yes

not publicly disclosed which language model is used; open source (Rasa framework), Gem is tested with multiple language models; SaaS via the Maykin Media cloud on Dutch Microsoft Azure servers, on-premise possible (according to the provider); Maykin is ISO 27001 and ISO 9001 certified (according to the provider); no licence costs, only support and hosting (according to the provider)

How to use Gem safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Enable EU data residency where the provider offers it.
  • Keep a professional in the loop: government bodies fall under stricter rules (GDPR, WOO, AI Act, Archiefwet) and algorithm registers.

Stronger or equally strong in government & municipalities

Klinkende TaalKlinkende Taal B.V. (Amsterdam, Netherlands)TOPdeskTOPdesk (Delft, Netherlands)GfacilityGfacility Projects B.V. (Breda, Netherlands)SSSAIS Smart AI SolutionsSmart AI Solutions (Groningen, NL)TextmetricsTextmetrics (Arnhem, Netherlands)

Questions

How safe is Gem for government & municipalities?
Gem has a good GDPR profile. Usable in government & municipalities, provided you use the business variant and follow the points of attention below. Good safeguards, but not on every point.
Does Gem train on my data?
not publicly disclosed which language model is used; open source (Rasa framework), Gem is tested with multiple language models; SaaS via the Maykin Media cloud on Dutch Microsoft Azure servers, on-premise possible (according to the provider); Maykin is ISO 27001 and ISO 9001 certified (according to the provider); no licence costs, only support and hosting (according to the provider)
What should I watch out for with AI in government & municipalities?
Governments fall under stricter rules (GDPR, Open Government Act, EU AI Act, archiving law) and algorithm registers. Choose demonstrably EU-hosted or on-premise solutions and register AI use.

Source documents

opengem.nlopengem.nlwww.maykinmedia.nlwww.digitaleoverheid.nl

Everything about Gem Best AI for government & municipalities

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 19 August 2026 · How we check

Next stepAll 34 options for government & municipalitiesProfessional tools and general assistants side by side, on GDPR profile, price and quality.SS

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