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chatlyn GmbH (Vienna, Austria)

chatlyn

Austrian AI communication hub for hotels, founded in Vienna in 2022. The chatbot handles guest enquiries 24/7 via WhatsApp, web chat, email, Instagram and Booking.com messages in 100+ languages, with a resolution rate of 93%. Connects to the PMS for automated guest journey messages (pre-arrival, check-in, checkout) and WhatsApp upsell campaigns with a 95% open rate. Active at 1,000+ hotels in 30 countries; strong in the DACH region. Raised a €8M Series A in June 2025.

Go to the website chatlyn alternatives
Shared spot2of 16 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the NL or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in tourism & travel
GDPR: Good
  • Provider based in the EU
  • Publishes certification/GDPR safeguards

Each block is a professional tool in tourism & travel, with the strongest GDPR profile on the left. 3 professional tools, like chatlyn, have a good profile: they share this spot. Click for that tool.

Priceon request (approx. €3,000 per year); demoon request (approx. €3,000 per year based on Capterra data); demo required
Free trialYes
Based inVienna, AustriaEU
ModelNot publicproprietary AI communication platform (model not public); €8M Series A June 2025; EU-hosted data; GDPR-compliant

Last checked: 25 August 2026 · How we check

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What it does

AI chatbot for guests in 100+ languages
Omnichannel inbox: WhatsApp, email, chat
PMS-linked guest journey messages
WhatsApp upsells (95% open rate)
AI assistant for bookings (live pricing)
AI review drafts for Google and TripAdvisor
Integration with Airbnb and Booking.com
GDPR-compliant, EU-hosted data

Comparable in tourism & travel

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chatlyn compared

chatlyn vs HiJiffychatlyn vs Revtekchatlyn vs Runnr.aichatlyn vs AI Hotelchatlyn vs Hollichatlyn vs Mews (PMS + RMS)chatlyn vs RoomPriceGeniechatlyn vs Lighthouse (Ernest)chatlyn vs dailypoint
Underlying model

Proprietary AI communication platform (model not public); €8M Series A June 2025; EU-hosted data; GDPR-compliant. Many tools build on a large model from providers such as OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it states where your data goes.

GDPR check for tourism & travel

Questions about chatlyn

AI for tourism & travelAI for hotels & holiday accommodation
Which AI model does chatlyn use?
The maker of chatlyn does not publish which AI model sits underneath. Own AI communication platform (model not public); €8M Series A in June 2025; EU-hosted data; GDPR-compliant.
How much does chatlyn cost?
on request (approx. 3,000 euros/year based on Capterra data); demo required. Check the current price on the provider's website; rates change often.
Who is chatlyn for?
chatlyn is aimed at tourism & travel industry, hotels & accommodation. It supports tasks such as generating personalised travel routes and itineraries, comparing and booking flights, hotels and activities, and supporting guests and travellers 24/7 via chat and WhatsApp.
What should I look out for with AI in tourism & travel?
Traveller data (passport details, payment information, stay history) is personal data under the GDPR. Use systems with a data processing agreement and EU hosting; check whether chatbots store guest data on servers outside the EU. Automated personalised pricing or profiling must not lead to discriminatory offers. Communicate transparently when travellers are speaking with an AI assistant rather than a human.
Next stepAll 28 options for tourism & travelProfessional tools and general assistants side by side, on GDPR profile, price and quality.

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