Home / Customer service / TOPdesk vs Voicelabs Robin
TOPdesk vs Voicelabs Robin
Both are for customer service. TOPdesk has a stronger GDPR profile and a lower monthly price.
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 2 by 2 points with a clear margin
Voicelabs RobinVoicelabs (Netherlands)GDPR: GoodStarter €149/month (300 min) · free trial
Stronger on 0 by 2 points with a clear margin
The key differences
- TOPdesk has a stronger GDPR profile: strong, against good for Voicelabs Robin.
- TOPdesk is cheaper: €120 per month, against €149 for Voicelabs Robin.
| Criterion | TOPdesk | Voicelabs Robin |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Good |
| Price | Essential €61, Engaged €86, Excellent €120 per operator… | Starter €149/month (300 min) |
| Free trial | Yes | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI chatbot for customer service | AI chatbot for customer service, AI telephonist and voice agents |
Choose TOPdesk if…
- GDPR and confidentiality weigh heavily
- you care about the monthly price
- what you're looking for: work assignments and service requests
Choose Voicelabs Robin if…
- what you're looking for: 24/7 AI telephony, multilingual
- what you're looking for: automatically schedule appointments and process reservations
- what you're looking for: WhatsApp and chat integration
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Features of Voicelabs Robin
- 24/7 AI telephony, multilingual
- Automatically schedule appointments and process reservations
- WhatsApp and chat integration
- Integration with CRM, agenda and your own systems
- Warm handover with call summary to staff member
- Receive and record maintenance reports
- 100% EU hosting, ISO 27001-compliant
- Transparent pricing structure with fixed per-minute rates
Frequently asked questions
- Which is better: TOPdesk or Voicelabs Robin?
- TOPdesk has a stronger GDPR profile and a lower monthly price. Which matters more to you decides the choice; the table puts everything side by side.
- Which is cheaper: TOPdesk or Voicelabs Robin?
- TOPdesk: Essential €61, Engaged €86, Excellent €120 per agent per month (volume discount from 11 agents); basic AI features in Engaged, TOPdesk Robin in Excellent. Voicelabs Robin: Starter €149/month (300 min); Growth €299/month (1,000 min); Custom: on request (excl. VAT); 14 days free trial.
- Which is safer for your data: TOPdesk or Voicelabs Robin?
- TOPdesk has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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