Home / Customer service / HorecaHub vs Voicelabs Robin
HorecaHub vs Voicelabs Robin
Both are built for customer service, telephony and voice agents. HorecaHub has a stronger GDPR profile; Voicelabs Robin has a lower monthly price.
HorecaHubAgyn Group B.V. (Amsterdam, NL)GDPR: Strongfrom €369/mth (up to 2,000 completed calls), then €0.18 per… · free trial
Stronger on 1 by 2 points with a clear margin
Voicelabs RobinVoicelabs (Netherlands)GDPR: GoodStarter €149/month (300 min) · free trial
Stronger on 1 by 2 points with a clear margin
The key differences
- HorecaHub has a stronger GDPR profile: strong, versus good at Voicelabs Robin.
- Voicelabs Robin is cheaper: €149 per month, against €369 at HorecaHub.
| Criterion | HorecaHub | Voicelabs Robin |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Good |
| Price | from €369/mth (up to 2,000 completed calls), then… | Starter €149/month (300 min) |
| Free trial | Yes | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI chatbot for customer service, AI for planning and rosters, AI telephonist and voice agents | AI chatbot for customer service, AI telephonist and voice agents |
Choose HorecaHub if…
- GDPR and confidentiality weigh heavily
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
Choose Voicelabs Robin if…
- you care about the monthly price
- what you're looking for: 24/7 AI telephony, multilingual
- what you're looking for: automatically schedule appointments and process reservations
HorecaHub features
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
- Connects with booking and point-of-sale systems
- Trained on your menu, website and house style
- Replies in Dutch, English, German, French and Spanish
- Sentiment and conversation analysis
- Live transcript of phone calls
- Records allergies with the booking
Features of Voicelabs Robin
- 24/7 AI telephony, multilingual
- Automatically schedule appointments and process reservations
- WhatsApp and chat integration
- Integration with CRM, agenda and your own systems
- Warm handover with call summary to staff member
- Receive and record maintenance reports
- 100% EU hosting, ISO 27001-compliant
- Transparent pricing structure with fixed per-minute rates
Frequently asked questions
- Which is better: HorecaHub or Voicelabs Robin?
- HorecaHub has a stronger GDPR profile; Voicelabs Robin has a lower monthly price. What matters more to you decides the choice; the table puts everything side by side.
- Which is cheaper: HorecaHub or Voicelabs Robin?
- HorecaHub: from €369/month (up to 2,000 completed conversations), then €0.18 to €0.14 per conversation; 10% discount on an annual contract. Voicelabs Robin: Starter €149/month (300 min); Growth €299/month (1,000 min); Custom: on request (excl. VAT); 14 days free trial.
- Which is safer for your data: HorecaHub or Voicelabs Robin?
- HorecaHub has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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