Home / Customer service / HorecaHub vs TOPdesk
HorecaHub vs TOPdesk
Both are built for customer service. TOPdesk has a lower monthly price.
HorecaHubAgyn Group B.V. (Amsterdam, NL)GDPR: Strongfrom €369/mth (up to 2,000 completed calls), then €0.18 per… · free trial
Stronger on 0 of the 1 points, with a clear difference
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 1 of the 1 points, with a clear difference
The key differences
- TOPdesk is cheaper: €120 per month, against €369 for HorecaHub.
| Criterion | HorecaHub | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Strong |
| Price | from €369/mth (up to 2,000 completed calls), then… | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Yes | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI chatbot for customer service, AI for planning and rosters, AI telephonist and voice agents | AI chatbot for customer service |
Choose HorecaHub if…
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
- what you're looking for: connects to reservation and point-of-sale systems
Choose TOPdesk if…
- you care about the monthly price
- what you're looking for: work assignments and service requests
- you are looking for: booking rooms, services, resources
HorecaHub features
- Phone, WhatsApp, email and web chat
- Book, reschedule and cancel
- Connects with booking and point-of-sale systems
- Trained on your menu, website and house style
- Replies in Dutch, English, German, French and Spanish
- Sentiment and conversation analysis
- Live transcript of phone calls
- Records allergies with the booking
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: HorecaHub or TOPdesk?
- TOPdesk has a lower monthly price. What matters most to you determines the choice; the table puts everything side by side.
- Which is cheaper: HorecaHub or TOPdesk?
- HorecaHub: from €369/month (up to 2,000 completed conversations), then €0.18 to €0.14 per conversation; 10% discount on an annual contract. TOPdesk: Essential €61, Engaged €86, Excellent €120 per practitioner per month (volume discount from 11 practitioners); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: HorecaHub or TOPdesk?
- On the GDPR profile they do not clearly differ (strong and strong). The profile summarises what the provider publishes; always conclude a data processing agreement. See the GDPR check for customer service.
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