Home / Customer service / TOPdesk vs Heyloha
Heyloha vs TOPdesk
Both are built for customer service. TOPdesk has a lower monthly price.
HeylohaCovalore B.V. (Utrecht, NL)GDPR: StrongHeyloha 250 €149/month, 500 €239/month, 1,000 €339/month, 2,500 €599/month (1… · free trial
Stronger on 0 of the 1 points, with a clear difference
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 1 of the 1 points, with a clear difference
The key differences
- Heyloha is cheaper: €120 per month, compared with €149 for TOPdesk.
| Criterion | Heyloha | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Strong |
| Price | Heyloha 250 €149/mo, 500 €239/mo, 1,000 €339/mo, 2,500 €… | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Yes | Yes |
| Origin | Netherlands | Netherlands |
| Runs on | ChatGPT | Not public |
| Tasks | AI chatbot for customer service, AI telephonist and voice agents | AI chatbot for customer service |
Choose Heyloha if…
- what you're looking for: AI chatbot for website (parent contact 24/7)
- what you're looking for: WhatsApp Business Agent for messages from parents
- what you are looking for: automatic replies in 50+ languages
Choose TOPdesk if…
- you care about the monthly price
- what you're looking for: work assignments and service requests
- you are looking for: booking rooms, services, resources
Heyloha features
- AI chatbot for website (parent contact 24/7)
- WhatsApp Business Agent for messages from parents
- Automatic replies in 50+ languages
- Calendar integration for tours and intakes
- Knowledge base fed with your own policies and FAQs
- Escalation to a staff member for complex questions
- GDPR-compliant, Dutch company (Utrecht)
- AI phone assistant 24/7
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- What is better: TOPdesk or Heyloha?
- TOPdesk has a lower monthly price. What matters most to you determines the choice; the table puts everything side by side.
- What is cheaper: TOPdesk or Heyloha?
- TOPdesk: TOPdesk 250 €149/mo, 500 €239/mo, 1,000 €339/mo, 2,500 €599/mo (1 credit = 1 chat conversation or 1 voice minute); annual billing saves 15%; 14 days free; monthly cancellation. Heyloha: Essential €61, Engaged €86, Excellent €120 per practitioner per month (volume discount from 11 practitioners); basic AI features in Engaged, Heyloha Robin in Excellent.
- Which is safer for your data: TOPdesk or Heyloha?
- On the GDPR profile they do not clearly differ (strong and strong). The profile summarises what the provider publishes; always conclude a data processing agreement. See the GDPR check for customer service.
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