Home / Customer service / Heyloha vs Polly
Heyloha vs Polly
Both are for customer service. Heyloha has a stronger GDPR profile, a published monthly price and a free trial.
HeylohaCovalore B.V. (Utrecht, NL)GDPR: StrongHeyloha 250 €149/month, 500 €239/month, 1,000 €339/month, 2,500 €599/month (1… · free trial
Stronger on 3 by 3 points with a clear margin
PollyPolly (Amersfoort, Netherlands)GDPR: Goodon request
Stronger on 0 by 3 points with a clear margin
The key differences
- Heyloha has a stronger GDPR profile: strong, against good for Polly.
- Heyloha lists a published monthly price (€149); with Polly the price is on request.
- Heyloha has a free trial; for Polly we have not found one.
| Criterion | Heyloha | Polly |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Good |
| Price | Heyloha 250 €149/mo, 500 €239/mo, 1,000 €339/mo, 2,500 €… | on request |
| Free trial | Yes | Not found |
| Origin | Netherlands | Netherlands |
| Runs on | ChatGPT | Not public |
| Tasks | AI chatbot for customer service, AI telephonist and voice agents | AI for searching documents, AI chatbot for customer service |
Choose Heyloha if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- you want to try it for free first
- what you're looking for: AI chatbot for website (parent contact 24/7)
Choose Polly if…
- what you're looking for: knowledge base with approval workflows
- what you're looking for: smart Search with autocomplete and synonyms
- what you're looking for: multi-channel delivery (CRM, Teams, chat, intranet)
Heyloha features
- AI chatbot for website (parent contact 24/7)
- WhatsApp Business Agent for messages from parents
- Automatic replies in 50+ languages
- Calendar integration for tours and intakes
- Knowledge base fed with your own policies and FAQs
- Escalation to a staff member for complex questions
- GDPR-compliant, Dutch company (Utrecht)
- AI phone assistant 24/7
Polly's features
- Knowledge base with approval workflows
- Smart search with autocomplete and synonyms
- Multi-channel delivery (CRM, Teams, chat, intranet)
- Integrations with Genesys, Salesforce, Talkdesk, Zoom
- AI Writing Assistant for draft texts
- AI support for chatbots and copilots
- Governance and content management at enterprise scale
- Content feedback and quality scoring
Frequently asked questions
- Which is better: Heyloha or Polly?
- Heyloha has a stronger GDPR profile, a published monthly price and a free trial. What matters more to you determines the choice; the table sets everything side by side.
- Which is cheaper: Heyloha or Polly?
- Heyloha: Heyloha 250 €149/mo, 500 €239/mo, 1,000 €339/mo, 2,500 €599/mo (1 credit = 1 chat conversation or 1 voice minute); annual billing saves 15%; 14 days free; monthly cancellation. Polly: on request.
- Which is safer for your data: Heyloha or Polly?
- Heyloha has the stronger GDPR profile (strong against good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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