Independent AI index
for professionals

Home / Safety / Medendo for GP practices

Medendo B.V. (Utrecht, NL)

How safe is Medendo for GP practices?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is stored in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is established in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for GP practicesStrong

Medendo has a strong published GDPR profile and, with the right business settings, is usable in GP practices.

Where does Medendo stand in GP practices?

Shared spot 1 of 26 options for GP practices (professional tools and general assistants) on GDPR profile. 9 options, like Medendo profile, are Strong. Each tile is an option we track for this field; click for the check.

Strong9
Good6
Limited2
Unknown2
Caution7

Published safeguards

✓Provider based in NL/EUYes
✓Data in the EU (according to provider)Yes
✓Publishes certification (ISO/NEN/GDPR)Yes

language model used not publicly disclosed; conversation data processed exclusively within the European Union and stored encrypted (according to the provider); recordings, transcripts and reports not used to train AI models, including by suppliers (according to the provider); ISO 27001:2022 and NEN 7510-1:2017 certified (according to the provider)

How to use Medendo safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Enable EU data residency where the provider offers it.
  • Keep a professional in the loop: patient data is special category personal data (GDPR, WGBO).

Stronger or even strong in GP practices

Juvoly (Tandem Health)Juvoly B.V. / Tandem Health (Leiden)Huisartsen AIHuisartsen AI (Rotterdam)Medicom (PharmaPartners)PharmaPartners B.V. (Oosterhout, NL)NotelessNoteless AS (Oslo, NO)AutoscriberAutoscriber B.V. (Eindhoven)

Questions

How safe is Medendo for GP practices?
Medendo has a strong published GDPR profile and, with the right business settings, is usable in GP practices. EU options, no training on your data and/or self-hostable.
Does Medendo train on my data?
language model used not publicly disclosed; conversation data processed exclusively within the European Union and stored encrypted (according to the provider); recordings, transcripts and reports not used to train AI models, including by suppliers (according to the provider); ISO 27001:2022 and NEN 7510-1:2017 certified (according to the provider)
What should I look out for with AI in GP practices?
Patient data is special category personal data (GDPR, WGBO). Only use systems with NEN 7510 certification, a data processing agreement and EU hosting; audio recordings of consultations must not be stored unencrypted with external servers. AI-supported triage and diagnostics are supportive, the GP remains ultimately responsible and must verify all AI output. Systems classed as high risk under the EU AI Act (diagnostic decisions) require an audit trail and explainability.

Source documents

www.medendo.comwww.parnassiagroep.nlwww.medendo.comwww.medendo.com

Everything about Medendo Best AI for GP practices

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 25 October 2026 · How we check

Next stepAll 26 options for GP practicesProfessional tools and general assistants side by side, on GDPR profile, price and quality.

Every Friday: what changed in AI for GP practices

New models, prices, oversight and tools, with sources and what it means for you. One email a week, unsubscribe with one click.

View a sample

We only use your address for this newsletter. You confirm first by email.