Independent AI index
for professionals

Home / Debt collection & receivables management / Ophelos

Ophelos (part of Intrum, NL)

Ophelos

AI-native debt collection platform from Ophelos (part of Intrum) that handles large volumes of debtor communication fully digitally, through personalised, empathetic contact moments across multiple channels. The platform automatically detects vulnerable debtors, offers self-service options for payment arrangements and provides real-time analytics. Active in the Netherlands via Intrum with a CSAT score of 86%.

Go to the website Ophelos alternatives
Shared spot2of 15 professional tools with a GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the Netherlands or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure in debt collection & receivables management
GDPR: Good
  • Provider based in the Netherlands
  • Publishes certification/GDPR safeguards

Each tile is a professional tool in debt collection & receivables management, the strongest GDPR profile on the left. 6 professional tools share this spot with Ophelos because they have a Good profile. Click for that tool.

PriceOn requeston request; proposal within 48 hours of request
Free trialNot foundNot found on the provider's site when checked on 21 October 2026
Based inpart of Intrum, NLNetherlands
ModelNot publicProprietary fine-tuned LLM for vulnerability detection; ISO 27001 certified; GDPR-compliant; hosting not publicly disclosed

Last checked: 21 October 2026 · How we check

Is this your tool? Fill in missing details

What it does

AI-timed, personalised messages
LLM detection of vulnerable customers
Generative AI agent for customer questions
Self-service payment portal
Real-time dashboard with KPIs
Forecast of future cash flow
Compliance monitoring per contact
Automatic reports and alerts

Comparable in debt collection & receivables management

Schuldhulpjefree for residentsPayton request10FORIT EEZYCOMon requestAryza Navigateon requestPOM Collecton requestPraclox OthoMaticon request
All 15 professional tools for debt collection & receivables management

Ophelos compared

Ophelos vs CollectOnlineOphelos vs Aryza NavigateOphelos vs MaxCredible
Underlying model

proprietary fine-tuned LLM for vulnerability detection; ISO 27001 certified; GDPR-compliant; hosting not publicly disclosed. Many tools build on a large model from providers such as OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it sets out where your data goes.

GDPR check for debt collection & receivables management

Questions about Ophelos

AI for debt collection & receivables management
Which AI model does Ophelos use?
The maker of Ophelos does not publish which AI model sits underneath. In-house fine-tuned LLM for vulnerability detection; ISO 27001 certified; GDPR-compliant; hosting not publicly disclosed.
How much does Ophelos cost?
On request; proposal within 48 hours of request. Check the current price on the provider's website; rates change often.
Who is Ophelos for?
Ophelos is aimed at debt collection & receivables management. It fits work such as estimating collection chances per case with predictive AI, automating debtor communication (email, SMS, WhatsApp, voice), and case and file management for judicial and out-of-court collection.
What should I look out for with AI in debt collection & receivables management?
Debtors can be vulnerable people; automated decisions about debt recovery fall under the AI Act (high risk) and require human oversight. Debtors' personal data is squarely personal data under the GDPR, only use systems with a data processing agreement and EU hosting. Automated calling and sending WhatsApp messages for commercial collection requires consent or a legitimate interest under the Telecommunications Act. BFT supervision requires a full audit trail of all automated actions per case.
Next stepAll 27 options for debt collection & receivables managementProfessional tools and general assistants side by side, on GDPR profile, price and quality.

Every Friday: what changed in AI for debt collection & receivables management

New models, prices, oversight and tools, with sources and what it means for you. One email a week, unsubscribe with one click.

View a sample

We only use your address for this newsletter. You confirm first by email.