Home / Customer service / Polly vs Voicelabs Robin
Polly vs Voicelabs Robin
Both are built for customer service. Voicelabs Robin has a published monthly price and a free trial.
PollyPolly (Amersfoort, Netherlands)GDPR: Goodon request
Stronger on 0 by 2 points with a clear margin
Voicelabs RobinVoicelabs (Netherlands)GDPR: GoodStarter €149/month (300 min) · free trial
Stronger on 2 by 2 points with a clear margin
The key differences
- Voicelabs Robin publishes a public monthly price (€149); for Polly the price is on request.
- Voicelabs Robin offers a free trial; we haven't found one for Polly.
| Criterion | Polly | Voicelabs Robin |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Good |
| Price | on request | Starter €149/month (300 min) |
| Free trial | Not found | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI for searching documents, AI chatbot for customer service | AI chatbot for customer service, AI telephonist and voice agents |
Choose Polly if…
- what you're looking for: knowledge base with approval workflows
- what you're looking for: smart Search with autocomplete and synonyms
- what you're looking for: multi-channel delivery (CRM, Teams, chat, intranet)
Choose Voicelabs Robin if…
- you want to know the cost up front
- you want to try it for free first
- what you're looking for: 24/7 AI telephony, multilingual
Polly's features
- Knowledge base with approval workflows
- Smart search with autocomplete and synonyms
- Multi-channel delivery (CRM, Teams, chat, intranet)
- Integrations with Genesys, Salesforce, Talkdesk, Zoom
- AI Writing Assistant for draft texts
- AI support for chatbots and copilots
- Governance and content management at enterprise scale
- Content feedback and quality scoring
Features of Voicelabs Robin
- 24/7 AI telephony, multilingual
- Automatically schedule appointments and process reservations
- WhatsApp and chat integration
- Integration with CRM, agenda and your own systems
- Warm handover with call summary to staff member
- Receive and record maintenance reports
- 100% EU hosting, ISO 27001-compliant
- Transparent pricing structure with fixed per-minute rates
Frequently asked questions
- Which is better: Polly or Voicelabs Robin?
- Voicelabs Robin has a public monthly price and a free trial. What weighs heavier for you decides the choice; the table sets everything side by side.
- Which is cheaper: Polly or Voicelabs Robin?
- Polly: on request. Voicelabs Robin: Starter €149/month (300 min); Growth €299/month (1,000 min); Custom: on request (excl. VAT); 14 days free trial.
- Which is safer for your data: Polly or Voicelabs Robin?
- On the GDPR profile they are not clearly apart (both good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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