Home / Customer service / Polly vs TOPdesk
Polly vs TOPdesk
Both are built for customer service. TOPdesk has a stronger GDPR profile, a published monthly price and a free trial.
PollyPolly (Amersfoort, Netherlands)GDPR: Goodon request
Stronger on 0 by 3 points with a clear margin
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 3 by 3 points with a clear margin
The key differences
- TOPdesk has a stronger GDPR profile: strong, versus good for Polly.
- TOPdesk publishes a public monthly price (€120); for Polly the price is on request.
- TOPdesk offers a free trial; we haven't found one for Polly.
| Criterion | Polly | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Strong |
| Price | on request | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Not found | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI for searching documents, AI chatbot for customer service | AI chatbot for customer service |
Choose Polly if…
- what you're looking for: knowledge base with approval workflows
- what you're looking for: smart Search with autocomplete and synonyms
- what you're looking for: multi-channel delivery (CRM, Teams, chat, intranet)
Choose TOPdesk if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- you want to try it for free first
- what you're looking for: work assignments and service requests
Polly's features
- Knowledge base with approval workflows
- Smart search with autocomplete and synonyms
- Multi-channel delivery (CRM, Teams, chat, intranet)
- Integrations with Genesys, Salesforce, Talkdesk, Zoom
- AI Writing Assistant for draft texts
- AI support for chatbots and copilots
- Governance and content management at enterprise scale
- Content feedback and quality scoring
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: Polly or TOPdesk?
- TOPdesk has the stronger GDPR profile, a published monthly price and a free trial. Whichever matters more to you decides the choice; the table sets everything side by side.
- Which is cheaper: Polly or TOPdesk?
- Polly: on request. TOPdesk: Essential €61, Engaged €86, Excellent €120 per agent per month (volume discount from 11 agents); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: Polly or TOPdesk?
- TOPdesk has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
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