Home / Facility management & cleaning / Gfacility vs TOPdesk
Gfacility vs TOPdesk
Both are for customer service. TOPdesk has a public monthly price.
GfacilityGfacility Projects B.V. (Breda, Netherlands)GDPR: Strongprice per user/month, AI agents priced separately, rates on request · free trial
Stronger on 0 of the 1 points, with a clear difference
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 1 of the 1 points, with a clear difference
The key differences
- TOPdesk lists a public monthly price (€120); with Gfacility the price is per user, with AI agents charged separately.
| Criterion | Gfacility | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Strong | Strong |
| Price | price per user, AI agents priced separately, rates on… | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Yes | Yes |
| Origin | Netherlands | Netherlands |
| Tasks | AI chatbot for customer service | AI chatbot for customer service |
Choose Gfacility if…
- you're looking for this: AI service desk for facilities and IT
- what you are looking for: work orders and knowledge base
- what you are looking for: inspections and maintenance planning
Choose TOPdesk if…
- you want to know the cost up front
- what you're looking for: work assignments and service requests
- you are looking for: booking rooms, services, resources
Features of Gfacility
- AI service desk for facilities and IT
- Work orders and knowledge base
- Inspections and maintenance planning
- Room booking and room signage
- Floor plans and desk booking
- Visitor management and visitor kiosk
- Supplier and contract management
- Asset management (CMDB) and fleet management
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: Gfacility or TOPdesk?
- TOPdesk has a public monthly price. What weighs more for you decides the choice; the table puts everything side by side.
- Which is cheaper: Gfacility or TOPdesk?
- Gfacility: price per user, AI agents priced separately, rates on request. TOPdesk: Essential €61, Engaged €86, Excellent €120 per operator per month (volume discount from 11 operators); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: Gfacility or TOPdesk?
- On the GDPR profile they do not clearly differ (strong and strong). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for facility management & cleaning.
Every Friday: what changed in AI for facilities management & cleaning
New models, prices, oversight and tools, with sources and what it means for you. One email a week, unsubscribe with one click.