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SpraakLab B.V. (Nijmegen, Netherlands)

How safe is Tell James for elderly care & long-term care?

GDPR profileOur summary of what the provider itself publishes about your data: whether the data is held in the EU (2 points), whether there is a certification or GDPR guarantee (1) and whether the provider is based in the NL or the EU (1). 3 or 4 points is Strong, 2 Good, 1 Limited, 0 Unknown. How we measure for elderly care & long-term careGood

Tell James has a good GDPR profile. Usable in elderly care & nursing homes, provided you use the business version and follow the points of attention below.

Where does Tell James stand in elderly care & nursing homes?

Shared spot 8 of 25 options for elderly care & care homes (professional tools and general assistants) on the GDPR profile. 6 options, like the Tell James profile, are good. Each tile is an option we track for this field; click for the check.

Strong7
Good6
Limited4
Unknown1
Caution7

Published safeguards

✓Provider based in NL/EUYes
–Data in the EU (according to provider)Not known
✓Publishes certification (ISO/NEN/GDPR)Yes

proprietary speech recognition models with a healthcare dictionary (no external language model provider named). Audio and text are processed in memory only, not stored; ISO 27001, ISO 9001, NEN 7510.

How to use Tell James safely

  • Use the business variant and sign a data processing agreement (DPA).
  • Do not enter unnecessary personal data into prompts; anonymise where possible.
  • Enable EU data residency where the provider offers it.
  • Keep a professional in the loop: you are working with special category personal data (health) of vulnerable clients who often cannot give informed consent themselves.

Stronger or equally strong in elderly care & nursing homes

AttendiAttendi (Amsterdam, Netherlands)Tessa (Tinybots)Tinybots B.V. (Rotterdam, NL)G2 SpeechG2 Speech (Best, Netherlands / London, UK)AutoscriberAutoscriber B.V. (Eindhoven)Kepler Night NurseKepler Vision Technologies (Amsterdam, Netherlands)

Questions

How safe is Tell James for elderly care & nursing homes?
Tell James has a good GDPR profile. Usable in elderly care & care homes, provided you use the business version and follow the points of attention below. Good safeguards, but not on every point.
Does Tell James train on my data?
proprietary speech recognition models with a healthcare dictionary (no external language model provider named). Audio and text are processed in memory only, not stored; ISO 27001, ISO 9001, NEN 7510.
What should I watch out for with AI in elderly care & long-term care?
You work with special category personal data (health) of vulnerable clients who often cannot consent for themselves. Choose providers with NEN 7510 and ISO 27001, EU hosting and a data processing agreement, and check whether voice recordings are retained or used for training. Cameras and sensors require a DPIA, a case-by-case assessment (care plan, Care and Coercion Act) and clear agreements on who sees images or alerts. Reports drafted by AI remain the responsibility of the care worker: always read them back before saving.

Source documents

telljames.nltelljames.nlplatformzorgai.nl

Everything about Tell James Best AI for elderly care & nursing homes

Summarised by the editorial team from provider documentation · not legal advice

Last checked: 10 October 2026 · How we check

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