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Lemonade Insurance N.V. (Amsterdam, Netherlands, DNB licence)Lemonade
Digital insurer with a fully AI-driven customer journey: the AI chatbot Maya takes out policies in seconds; Jim automates roughly 95% of first notices of loss (FNOL). Active in the Netherlands via Lemonade Insurance N.V. (Spuistraat 112A, Amsterdam), licensed by DNB. Offers home and liability insurance.

- Provider based in the Netherlands
Last checked: 20 September 2026 · How we check
Is this your tool? Fill in missing detailsWhat it does
Take out a policy via the AI chatbot Maya
Report a claim via the AI chat Jim
~55% of claims paid out directlyComparable in the insurance sector
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Bdeoon request
Infermedicaon requestLemonade compared
not public, own AI models (Maya and Jim); cloud (US); registered with DNB as an EU insurer. Many tools build on a large model from, for example, OpenAI or Anthropic. If in doubt, ask for the data processing agreement: it states where your data goes.
Questions about Lemonade
- Which AI model does Lemonade use?
- The maker of Lemonade does not publish which AI model is underneath. Own AI models (Maya and Jim); cloud (US); registered with DNB as an EU insurer.
- How much does Lemonade cost?
- Home insurance from €5/mo. Check the current price on the provider's website; rates change often.
- Who is Lemonade for?
- Lemonade is aimed at the insurance sector. It supports work such as assessing and routing claims (triage and settlement), detecting fraud and risk patterns in real time at underwriting and claims, and building tailored pricing and underwriting models.
- What should I watch out for with AI in the insurance field?
- AI systems for underwriting, premium calculation and claims handling fall under the EU AI Act (high risk for life insurance and health-related policies): human oversight, audit logs and explainability are mandatory. The DNB requires insurers to inform customers when AI has decision-making authority. Insurance data contains health and financial information, special category personal data under the GDPR. Only use solutions with a data processing agreement, EU hosting and explainable AI (XAI).
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