Home / Customer service / moinAI vs TOPdesk
moinAI vs TOPdesk
Both are built for customer service. TOPdesk has a stronger GDPR profile, a published monthly price and a free trial.
vs
TOPdeskTOPdesk (Delft, Netherlands)GDPR: Strong
TOPdeskTOPdesk (Delft, Netherlands)GDPR: StrongEssential €61, Engaged €86, Excellent €120 per operator per month… · free trial
Stronger on 3 by 3 points with a clear margin
The key differences
- TOPdesk has the stronger GDPR profile: strong, versus good for moinAI.
- TOPdesk lists a published monthly price (€120); for moinAI the price is on request.
- TOPdesk has a free trial; for moinAI we have not found one.
| Criterion | moinAI | TOPdesk |
|---|---|---|
| GDPR profileOur summary of what the provider itself publishes about your data. For a professional tool: whether the data is stored in the EU, whether there is a certification or GDPR guarantee, and whether the provider is based in the Netherlands or the EU. For a general model: EU hosting, no training on your data and self-hosting. From Strong to Unknown; Caution only for a model with a documented problem. How we measure | Good | Strong |
| Price | on request | Essential €61, Engaged €86, Excellent €120 per operator… |
| Free trial | Not found | Yes |
| Origin | EU | Netherlands |
| Tasks | AI chatbot for customer service | AI chatbot for customer service |
Choose moinAI if…
- what you're looking for: AI chatbot for customer questions (no-code setup)
- what you're looking for: integrated knowledge base for AI training
- what you're looking for: live chat with handover to a human agent
Choose TOPdesk if…
- GDPR and confidentiality weigh heavily
- you want to know the cost up front
- you want to try it for free first
- what you're looking for: work assignments and service requests
Features of moinAI
- AI chatbot for customer questions (no-code setup)
- Integrated knowledge base for AI training
- Live chat with handover to a human agent
- Chatbot forms for lead generation
- Support for 98 languages
- GDPR/DSGVO-compliant, German server infrastructure
- Integrations: Shopify, HubSpot, Zendesk, Salesforce
- GenAI features for answer generation
TOPdesk's features
- Work orders and service requests
- Booking of rooms, services and resources
- Contract and supplier management
- Asset management and preventive maintenance
- Dashboard and KPI reporting
- Self-service portal with AI search
- AI summary and answer assistant
- Generating knowledge items from tickets
Frequently asked questions
- Which is better: moinAI or TOPdesk?
- TOPdesk has the stronger GDPR profile, a published monthly price and a free trial. Whichever matters more to you decides the choice; the table sets everything side by side.
- Which is cheaper: moinAI or TOPdesk?
- moinAI: on request. TOPdesk: Essential €61, Engaged €86, Excellent €120 per agent per month (volume discount from 11 agents); basic AI features in Engaged, TOPdesk Robin in Excellent.
- Which is safer for your data: moinAI or TOPdesk?
- TOPdesk has the stronger GDPR profile (strong versus good). The profile summarises what the provider publishes; always sign a data processing agreement. See the GDPR check for customer service.
Every Friday: what changed in AI for customer service
New models, prices, oversight and tools, with sources and what it means for you. One email a week, unsubscribe with one click.