KPN launches Mobiel AI: call summaries for SMEs
Since 1 October, KPN has offered Mobiel AI, an add-on to its business mobile subscription that summarises phone calls, transcribes them in full and converts voicemails to text. The recommended price is €15 per month; at launch, after two free months, you pay €7.50 per month. The speech technology comes from ElevenLabs, and according to KPN, customer data is not used to train AI models and is not shared with third parties.
What does this mean? If you make a lot of calls with clients, you get appointments and actions on paper automatically without your own telephone exchange, but you should tell callers that their conversation is being transcribed.
AI Act and recruitment: transparency already applies, high-risk rules only from 2027
Since 2 August 2026, the transparency rules of the AI Act apply: candidates who communicate with an AI system or are assessed by AI must be informed. The stricter requirements for high-risk AI in recruitment and selection have been postponed to 2 December 2027 through the European AI omnibus, in force since 27 July 2026. The obligation for staff to have AI literacy has applied since 2 February 2025.
What does this mean? Now map out which tools in your recruitment process filter, score or rank candidates, and make sure candidates know that AI is involved.
