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Copilot for e-commerce

Microsoft's AI layer that combines GPT and Claude models with your own organisational data and the Microsoft 365 apps.

Not specifically recommended

Copilot isn't on our list for e-commerce. Usable for general work, but first look at the options we recommend for e-commerce.

GDPR profileOur summary of what the provider itself publishes about your data: EU hosting possible, no training on your data for business use, and self-hosting available. Caution applies to a model with a documented problem, such as an investigation by a regulator. How we measure
GDPR: Caution
QualityQuality from blind duels on LMArena: users choose between two anonymous answers. A difference of about 20 points is noticeable, a few points is noise. How we measure
1485Elo, independent
Editorial scoreOur own assessment on 10 of suitability for professional work, price and privacy. This is a judgement, not a measurement; that is why it always sits alongside the Elo. How we measure
8,3
Entry price
from €10 / month
Full GDPR check

What Copilot does in e-commerce

Core tasks in e-commerce
Where Copilot is strong
  • Deep Microsoft 365 integration
  • Grounding on your own data via Microsoft Graph
  • Strong enterprise governance and compliance
  • Choice between GPT and Claude models

Copilot has a specific GDPR concern. The Claude models within Copilot officially sit outside the EU Data Boundary. If you want strictly EU-only processing, exclude the Claude models in the admin panel. Weigh this heavily before using it in e-commerce.

Confidentiality and GDPR

GDPR: Caution

Incorrect product information damages trust and can be legally risky. Check specifications and have AI chat hand over cleanly to a human.

Microsoft 365 Copilot (business) falls under the EU Data Boundary and does not train on tenant data. Consumer Copilot does train by default, with an opt-out.

Rule of thumb Use the business variant with a data processing agreement, and keep a human in the loop for decisions that matter.
Caution the Claude models within Copilot officially fall outside the EU Data Boundary. If you want strictly EU-only processing, exclude the Claude models in the admin panel.

Prices

Microsoft 365 Personal/Familyfrom €10 / monthPersonal €10/month, Family €13/month, Premium €22/month (higher Copilot limits); Copilot Pro has been discontinued
M365 Copilot Business$21 / seat / monthAnnual ($25.20 monthly); limited-time offer from $18; requires an M365 licence
M365 Copilot (Enterprise)$30 / seat / monthAdd-on to an M365 licence; $31.50 when billed monthly

Other models for e-commerce

Gemini for e-commerceGoogle · editorial 8.61527ChatGPT for e-commerceOpenAI · edition 8.91485Qwen for e-commerceAlibaba Cloud · editorial 7.91484GLM (Z.ai) for e-commerceZ.ai (Zhipu AI) · editorial 7.71483
All options for e-commerce
Professional tools on Copilot

We don't know of a professional tool for e-commerce that runs publicly on Copilot.

Questions about Copilot for e-commerce

Is Copilot suitable for e-commerce?
Not specifically. Copilot isn't on our list for e-commerce; it's broadly applicable, but first look at the options we recommend for e-commerce. Keep a professional in the loop for every use.
Can I put confidential data into Copilot?
Incorrect product information damages trust and can be legally risky. Check specifications and have AI chat hand over cleanly to a human. Microsoft 365 Copilot (business) falls under the EU Data Boundary and does not train on tenant data. Consumer Copilot does train by default, with an opt-out.
How much does Copilot cost?
There is Microsoft 365 Personal/Family (from €10 / month), M365 Copilot Business ($21 / seat / month), M365 Copilot (Enterprise) ($30 / seat / month). Check current prices on the official site.
Next stepAll 55 options for e-commerceProfessional tools and general assistants side by side, by GDPR profile, price and quality.

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